Australia Cookie Policy
(Artisan Furniture – Global Vision Direct Ltd & Affiliates)
Applies To: Our Australian website and all B2B portals:
Introduction
Artisan Furniture (“Artisan”, “we”, “our”) uses cookies and similar technologies on our Australian website and B2B portals to operate securely, enhance functionality, and measure performance.
This Australia Cookie Policy complies with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant guidance from the Office of the Australian Information Commissioner (OAIC). It supplements our Global Cookie Policy and applies specifically to users in Australia.
- Accessibility Statement
- API/Data Syncing 🟣⚫
- Assembly Policy
- B2B Warranty
- Base Camp ⚫
- Community Charter 🟡⚫
- Content Stiudio ⚫
- Content Stiudio
- Customer Services (Country Option) 🟡⚫
- Delivery & Surcharges ⚪⚫
- Dropship & On-Demand ⚫
- Dropship Glossary ⚫
- Dropship Program ⚫
- Dropship Pros & Cons ⚫
- E - Commerce 🟣⚫
- Eco Sustainability 🟢⚫
- Escalation Procedure 🟡🔴
- Fulfilment Program ⚫
- GenZ Furniture ⚫
- GenZ Story ⚫
- Global Framework ⚫
- Global Pricing
- Hybrid Whoesale Program ⚫
- Interior Projects ⚪⚫
- IP Digital Assets
- Mango Wood Ageing ⚪🟢
- No RRP Policy ⚫🔵
- Packaging Returns
- Plant a Tree 🟢⚫
- Policy Incorporation Framework 🔵⚫
- Product Categorisation
- Replacement Parts Guide ⚪
- Reseller Fit Guide
- Reseller Growth 🟡⚫
- Reseller Guidance
- Reseller Invoicing ⚫
- Smart Talk 🟡⚫
- Supplier Registration ⚫
- Sustainability Governance
- Swatch Guidance ⚪
- Timber White ITW ⚫
- Trade Programe ⚫
- Virtual Assistant 🟣⚫
- Wholesale Programe ⚫
- Work Framework ⚫
- Account Security 🔵🔴
- B2B & B2C 🔵⚫
- Cancellation Policy 🔵🔴
- Chargeback Policy 🔵🔴
- Compliance Playbook 🔵🔴
- Content Usage Policy 🔵
- Cookie Policy 🔵
- CTPAT Statement 🔵
- Digital Products Returns Policy 🔵🔴
- Engagement Framework 🟡🔵
- Ethical AI 🟣🔵
- Methyl Bromide Dossier 🟢🔵
- Modern Slavery Policy 🟢🔵🔴
- Our Accrediation 🟢🔵
- pEPR Framework 🟢🔵
- Privacy Policy 🔵🔴
- Protecting Employees 🟢🔵
- Reseller Guidence 🟡🔵
- Reseller Restrictions 🔵🔴
- Reseller Tax Guidance 🔵
- Returns Policy 🔵🔴
- SBTi Commitment 🟢🔵
- Social & Environmental 🟢🔵
- Sustainability 🟢🔵
- Terms & Condition 🔵🔴
- Transit Impact Policy 🟢🔵
- Wholesale Returns 🔵🔴
- Wood Movement Advisory 🟢🔵
Who We Are
Global Vision Direct Ltd is a UK company trading as Artisan Furniture, with operations in Australia. We control the Australian website and B2B portals and act as an APP entity under the Privacy Act when cookies collect or are reasonably linkable to personal information.
What Are Cookies?
Cookies are small files placed on your device when you visit our website or portals.
On www.artisanfurniture.au, cookies support browsing, region routing, and analytics.
On B2B portals, cookies are essential for secure login, ERP transactions, ArtisanFlo data syncing, and continuous session management.
Types of Cookies We Use
- Strictly Necessary Cookies
– Enable essential site and portal functions (authentication, secure sessions, load balancing).
– Examples: authentication cookies in app.artisanflo.net, ERP session cookies in www.artisanerp.net, and load-balancing cookies for inventory.artisanadmin.net. - Functional Cookies
– Improve usability by remembering preferences and settings (e.g., language, saved portal configurations). - Analytics Cookies
– Provide insights into website and portal performance (aggregate statistics, error detection, page load monitoring).
– We do not use advertising or marketing cookies.
How We Use Cookies
Public Website (www.artisanfurniture.au)
- Maintain secure browsing and login.
- Route users to appropriate content based on region.
- Gather analytics to improve services (with consent).
B2B Portals
- Authenticate trade users securely.
- Enable product uploads, account management, ERP transactions.
- Monitor uptime and troubleshoot issues.
- Provide anonymised analytics to improve functionality.
Third-Party Cookies
Trusted service providers may set cookies for operational support:
- Hosting providers (AWS, Azure): session handling, load balancing.
- Analytics platforms: monitoring system performance and generating reports.
- Communication platforms (Twilio, SendGrid): enabling notifications securely.
Consent & Australian Legal Requirements
Under the Privacy Act and OAIC guidance, cookies that collect personal information require transparency and, where reasonably necessary, user consent.
- We provide cookie banners or notices for analytics cookies where applicable.
- Strictly necessary cookies do not require consent but are always disclosed.
- Users can manage preferences via their browser or through our site settings.
International Data Transfers
Cookie-related data may be processed in Australia, the UK, EU, US, or India, where our servers and group companies operate.
We apply safeguards such as encryption, contractual protections, and restricted access, consistent with Australian Privacy Principle (APP) 8 on cross-border disclosure of personal information.
Retention
- Session cookies: expire once the browser is closed.
- Persistent cookies: typically last 6–24 months.
We limit retention to the shortest time necessary for operations and compliance.
Managing Cookies
You can:
- Manage preferences through our cookie banner (where applicable).
- Adjust your browser to block, restrict, or delete cookies.
- Disable analytics cookies without affecting access to essential B2B portal features.
Your Rights (Australian Privacy Act)
As an Australian user, you may:
- Request access to or correction of personal information linked to cookies.
- Complain to the OAIC if you believe your rights have been infringed.
We handle complaints in accordance with the APPs and respond promptly.
Contact Us
Privacy Officer
Artisan Furniture (Global Vision Direct Ltd)
[Insert Australian office or representative address]
Email: [Insert privacy email]
Updates
We may update this Australia Cookie Policy to reflect changes in practices or laws. Updates will include a new Effective Date.