Australia Privacy Policy
(Artisan Furniture – Global Vision Direct Ltd & Affiliates)
Applies To: Australian operations of Artisan Furniture, including the Australia website (artisanfurniture.au).
Introduction
Artisan Furniture (“Artisan”, “we”, “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in Australia, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate strictly as a B2B supplier. Our direct customers are trade partners (resellers, retailers). We may also process end-customer details provided by our B2B clients, solely for delivery purposes in our dropship model.
- Accessibility Statement
- API/Data Syncing 🟣⚫
- Assembly Policy
- B2B Warranty
- Base Camp ⚫
- Community Charter 🟡⚫
- Content Stiudio ⚫
- Content Stiudio
- Customer Services (Country Option) 🟡⚫
- Delivery & Surcharges ⚪⚫
- Dropship & On-Demand ⚫
- Dropship Glossary ⚫
- Dropship Program ⚫
- Dropship Pros & Cons ⚫
- E - Commerce 🟣⚫
- Eco Sustainability 🟢⚫
- Escalation Procedure 🟡🔴
- Fulfilment Program ⚫
- GenZ Furniture ⚫
- GenZ Story ⚫
- Global Framework ⚫
- Global Pricing
- Hybrid Whoesale Program ⚫
- Interior Projects ⚪⚫
- IP Digital Assets
- Mango Wood Ageing ⚪🟢
- No RRP Policy ⚫🔵
- Packaging Returns
- Plant a Tree 🟢⚫
- Policy Incorporation Framework 🔵⚫
- Product Categorisation
- Replacement Parts Guide ⚪
- Reseller Fit Guide
- Reseller Growth 🟡⚫
- Reseller Guidance
- Reseller Invoicing ⚫
- Smart Talk 🟡⚫
- Supplier Registration ⚫
- Sustainability Governance
- Swatch Guidance ⚪
- Timber White ITW ⚫
- Trade Programe ⚫
- Virtual Assistant 🟣⚫
- Wholesale Programe ⚫
- Work Framework ⚫
- Account Security 🔵🔴
- B2B & B2C 🔵⚫
- Cancellation Policy 🔵🔴
- Chargeback Policy 🔵🔴
- Compliance Playbook 🔵🔴
- Content Usage Policy 🔵
- Cookie Policy 🔵
- CTPAT Statement 🔵
- Digital Products Returns Policy 🔵🔴
- Engagement Framework 🟡🔵
- Ethical AI 🟣🔵
- Methyl Bromide Dossier 🟢🔵
- Modern Slavery Policy 🟢🔵🔴
- Our Accrediation 🟢🔵
- pEPR Framework 🟢🔵
- Privacy Policy 🔵🔴
- Protecting Employees 🟢🔵
- Reseller Guidence 🟡🔵
- Reseller Restrictions 🔵🔴
- Reseller Tax Guidance 🔵
- Returns Policy 🔵🔴
- SBTi Commitment 🟢🔵
- Social & Environmental 🟢🔵
- Sustainability 🟢🔵
- Terms & Condition 🔵🔴
- Transit Impact Policy 🟢🔵
- Wholesale Returns 🔵🔴
- Wood Movement Advisory 🟢🔵
Who We Are
- Global Vision Direct Ltd (UK) trading as Artisan Furniture, with affiliated operations in Australia.
- Global Vision Direct Private Limited (India) provides operational support as an affiliated entity.
- Ultimate Beneficial Owner (UBO): Amit Basu.
- Roles:
- APP Entity / Data Controller for B2B partner information.
- Processor / Service Provider for end-customer delivery data (acting on instructions from B2B clients).
Personal Information We Collect
We may collect:
- B2B Partners (our direct customers):
- Business contact details (name, title, company, email, phone).
- Login details (usernames, credentials, audit logs).
- Billing/payment information (via secure gateways).
- Communications (emails, calls, support tickets, live chat, Flo AI assistant).
- Technical information (IP address, device/browser type, cookies/analytics).
- End Customers (delivery recipients):
- Name, delivery address, postcode.
- Phone number and email (for shipping notifications).
- Provided only by resellers for delivery fulfilment.
We do not collect sensitive personal information or children’s data.
Why We Collect Personal Information
We collect and use personal information to:
- Fulfil orders and deliveries (manufacture, logistics, courier services).
- Provide B2B services (inventory portals, ERP systems, ArtisanFlo sync).
- Process payments and invoicing.
- Support communications (customer service, AI assistant, order updates).
- Meet legal and regulatory obligations.
- Ensure security and fraud prevention.
- Conduct service analytics and improvements (aggregate and anonymised data).
End-customer data is never used for marketing or profiling.
How We Collect Personal Information
- Directly from B2B customers (account setup, orders, invoices).
- From resellers, who provide end-customer delivery details.
- Automatically through our websites and portals (cookies, logs).
- From third-party service providers (e.g., couriers updating tracking status).
Disclosure of Personal Information
We may disclose information to:
- Courier partners (UPS, DHL, local carriers) for delivery.
- Payment gateways (PayPal, iwocaPay, banks).
- Cloud hosting providers (AWS, Azure).
- Communication services (Twilio, SendGrid for notifications).
- Approved developers/IT providers (under confidentiality agreements).
- Group companies (UK and India) for operations and support.
- Government/regulatory bodies as required by law.
We will take reasonable steps (APP 8) to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.
Cross-Border Transfers
- Data may be transferred to the UK and India for processing.
- Data may also be hosted in US-based cloud servers (AWS, Azure).
- We use contractual and technical safeguards (encryption, access restrictions, confidentiality clauses) to protect transferred data.
Retention
We retain information only as long as necessary:
- B2B account and financial records: contract term + 7 years.
- End-customer delivery data: retained only for shipping, tax, and audit (generally up to 7 years).
- Support queries: up to 3 years.
- Cookies/analytics: see Cookie Notice.
Security of Personal Information
We take reasonable steps to protect personal information:
- Encryption in transit and at rest.
- Multi-factor authentication and access controls.
- Regular system monitoring, audits, and penetration testing.
- Secure cloud hosting and vendor due diligence.
Your Privacy Rights (APPs)
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Complain about how we handle your personal information.
We will respond to access or correction requests within a reasonable timeframe.
Children’s Privacy
Our services are intended for businesses. We do not knowingly collect information about children.
Contact Us
Privacy Officer
Artisan Furniture (Global Vision Direct Ltd)
[Insert Australian Contact or Representative Address]
Email: [Insert Privacy Email]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/
Updates
We may update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted with a new Effective Date.