Quality Assurance

Overview

At Artisan Furniture, quality is not a checkpoint—it’s a philosophy embedded into every stage of our production and fulfillment process. We produce thousands of handcrafted furniture pieces each month, shipping globally to some of the most discerning resellers and platforms. To ensure consistency, safety, durability, and aesthetic value, every item undergoes a multi-stage quality control process that combines artisan craftsmanship with rigorous technical checks.

This document outlines the universal quality control protocol followed across our operations in India and applies equally to products shipped to the UK, USA, EU, Canada, Australia, India and other international markets. It is intended for use across all customers and platforms and reflects our unwavering commitment to product excellence.

Business

Product

Legal

1. Timber Selection & Raw Material Inspection

Only 100% solid mango wood is used—ethically sourced and environmentally compliant.
Each plank is checked for:
- Moisture content (ideal range: 8–12%)
- Cracks, infestations, and structural weaknesses
- Uniformity of grain and usable surface area
Supporting materials such as metal fixings, upholstery, and fasteners are sourced from approved vendors and inspected upon arrival.

2. Pre-Production Quarantine & Sorting

All incoming timber is quarantined for stabilization before use.
Defective or unsuitable materials are rejected and isolated.
Wood is stored in humidity-controlled zones to prevent warping, mold, or shrinkage

3. Cutting, Joinery & Assembly

Precision cutting is done according to master CAD designs or artisanal templates.
Dimensional tolerances are strictly maintained (±3%).
Joints—such as mortise and tenon or dovetail—are tested for strength and alignment.
Trial assemblies are performed to ensure correct fitment of all components.

4. Structural Balancing & Load Testing

Tables, benches, and stools are checked on calibrated balance plates to ensure:
- 4-point ground contact
- No lateral wobble
- Even weight distribution
Wall-mounted units undergo bracket strength testing and tilt angle validation to confirm safety once installed.

5. Handmade Carving & Artisanal Work

Carved pieces are inspected for:
- Depth and sharpness of cuts
- Uniformity of repeated patterns
- Clean lines with no chipping or splintering
Carving is always hand-executed and may carry slight individual variation, which is considered part of the product’s character.

6. Sanding & Surface Preparation

All products undergo multi-stage sanding using progressively finer grit:
- Initial smoothing (80–120 grit)
- Secondary refinement (180 grit)
- Final touch-up (240 grit)
Edges are checked for safe handling—no sharp corners or unfinished burrs are allowed.

7. Polishing & Finish Application

Polish is applied entirely by hand using lint-free cloths and natural waxes or lacquers.
Each product is compared against a master finish sample to ensure color consistency.
Final finish undergoes rub and scratch testing to confirm adhesion and durability.

8. Fumigation & Pest Treatment

All wood is treated to meet global pest control standards.
For exports, fumigation is performed in line with ISPM-15 guidelines using heat or methyl bromide treatments.
Fumigation logs and pest clearance certificates are maintained internally and can be supplied on request.

9. Functional & Mechanical Testing

Where applicable:

Drawers are opened and closed 10+ times to test smooth glide and alignment.
Cabinet doors are checked for hinge movement, magnet catch, and gap symmetry.
Locks, knobs, and metal fittings are tightened and torque-tested to prevent post-delivery loosening.

10. Branding, Cleaning & Presentation

Artisan branding (logo plates or stamps) is reviewed for correct placement and clarity.
All surfaces are wiped clean with microfiber cloths before packing—no residue, polish stains, or dust permitted.
Upholstered items are lint-rolled and vacuumed where needed.

11. Packaging & Drop-Test Readiness

Each product is carefully wrapped in multiple layers:
- Foam/bubble wrap at pressure points
- Corner protectors
- Strong 5-ply corrugated cartons
Items are drop-tested (3-ft simulated fall) on flat and corner surfaces.
Each package includes clear SKU labels, assembly instructions (if needed), and barcoded tracking.

12. Final QC Inspection & Photo Logging

Before dispatch, every unit is signed off by a dedicated QC team member.
Photographs are taken from all sides for internal tracking.
Products failing the final check are marked for rework or rejection—not shipped under any circumstances.

13. Rework & Defect Management

Acceptable rework includes:
- Minor finish touch-up
- Hardware replacement
Rejects include:
- Structural faults
- Irreparable joint failures
- Severe aesthetic inconsistencies
Rejected pieces are upcycled, recycled, or donated—never passed into the supply chain.

14. Continuous Improvement & Feedback Loops

Feedback from partners, customers, and platforms is systematically logged and analyzed.
Patterns of damage or complaints trigger root cause analysis and corrective action.
Regular training and retraining ensure all artisans remain aligned with updated QC standards.

15. Supporting Documentation

Additional technical reports are available to customers upon request and include:

Handmade Polish Protocols
Timber Fumigation & Certification Procedures
Functional Test Logs
QC Photo Archive Samples
Packaging Compliance Certificates

Conclusion

This framework reflects our belief in quality as a lived practice—not a final checklist. It is designed to instill confidence in every customer, platform, or stakeholder that Artisan Furnitureis committed to delivering excellence, consistently and transparently, across the globe.

FLOW CHART FOR PRODUCTION & QC PROCESS

Start

Stop

Raw material/Good
from Vendor

QC Check of
Raw material/Good
from Vendor

Are the
dimensions correct
in terms of
Drawing, Design,
Sizes

Fumigation of Raw
wooden goods

Sanding of goods in
sanding Area

QC Check for
Sanding

Are the
goods correct
in terms of
sanding, of cracks,
breakage?

Good sent to
balancing Platform for
checking balance

Good sent to spray booth
for staining & applying
sealer

Packaging QC Check
in packaging Area

Are the
goods Finally good
for exports?

Good sent to
Final Quality
Inspection Area

Are the
goods Wooden or
Upholstery?

Polishing Area &
carpenter repair work area

Upholstery Work Area

Are the
goods correct
in terms of
staining & applying
sealer?

QC Check for
Colouring & applying
sealer

Yes

Wooden

Upholstery

Yes

To be read in conjunction with the Returns Policy

Published January 2026 | Effective from January 2026 until Superseded or Amended