Terms & Condition

Preamble

These Master Terms of Business to Business (B2B) Trade (the “Terms”) are issued by Global Vision Direct Limited (Company No. 07421550; VAT No. 412 1884 19), a company incorporated in England and Wales and trading as Artisan Furniture. Registered office: 5th Floor, Watson House, 54–60 Baker Street, London W1U 7BU. Principal place of business: 3 Monck Street, Westminster, Central London, SW1P 2BQ. Artisan Furniture is the registered proprietor of UK Trademark No. UK00003706491.

These Terms apply to and govern all trade conducted through Artisan Furniture’s global online platforms, including but not limited to all regional websites including subdomain together with any successor or additional regional websites operated by Global Vision Direct Limited.

Business

Product

Legal

Fulfilment and distribution are undertaken via our authorised centres in Ipswich (United Kingdom), Fairview, New Jersey and Compton, California (United States), Brampton (Canada), Melbourne (Australia), Magdeburg, Germany and Madrid, Spain (European Union), and any additional fulfilment centres as may be established in the future.

These Terms constitute a legally binding agreement between Global Vision Direct Limited trading as Artisan Furniture (“we,” “us,” or “our”) and any approved trade account holder (“you” or “your”) for all orders placed, products supplied, and services rendered. These Terms apply strictly on a B2B basis only. All rights, obligations, and remedies under consumer protection legislation are expressly excluded.

By applying for and maintaining a trade account, you confirm that you have read, understood, and accepted these Terms in full. If you do not accept these Terms, you must notify us immediately and your trade account will be closed.

Part A – General Terms (Global)

1. Definitions & Interpretation

1.1 In these Terms, unless the context otherwise requires:

“Account” means a Trade Account established by the Buyer with the Seller.
“Buyer” means any person, firm, company, or other legal entity that places an order with the Seller on a business-to-business basis.
“Goods” means any items supplied by the Seller under these Terms.
“Services” means any ancillary modules, subscriptions, or digital platforms supplied by the Seller, including but not limited to DataSync, ArtisanFlo, Artisan One.
“Seller” means Global Vision Direct Ltd T/A Artisan Furniture.
“Fulfilment Centres” means the Seller’s global warehouses and distribution facilities.

1.2 Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. References to “including” mean “including without limitation.”

1.3 In the event of conflict, these Terms shall prevail over any Buyer terms, purchase orders, or correspondence. Accurate details must be provided at all times. Continued use after updates constitutes deemed acceptance. Accounts may be closed without notice for breach.

1.4 Right to Refuse Service

The Seller reserves the unrestricted right to refuse, suspend, or terminate the supply of Goods or access to any platform or service where fraudulent activity, policy abuse, hostile conduct, repeated chargebacks, misuse of digital assets, or non-compliance with these Terms is identified. This right may be exercised without prior notice and without prejudice to the Seller’s entitlement to recover losses, administrative charges, wasted delivery costs, or outstanding balances.

1.5 Reservation of Contractual Discretion

The Seller retains full discretion to amend operational processes, suspend services, update platform functionalities, modify eligibility criteria, or adjust compliance requirements where necessary for business continuity, regulatory compliance, fraud prevention, or protection of commercial interests. Continued use of the Seller’s platforms, services, or fulfilment channels constitutes acceptance of such changes.

2. Eligibility & Trade Accounts

2.1 Only bona fide businesses are eligible to open an Account. By applying, the Buyer warrants that it is acting in the course of trade and not as a consumer.

2.2 The Buyer must provide accurate, complete, and verifiable company details, including legal entity name, registration number, VAT/GST identification, billing address, and authorised signatories.

2.3 The Seller may request supporting documentation at any time (e.g., company incorporation certificate, VAT certificate, business licence). Failure to provide may result in suspension or termination.

2.4 The Seller may refuse, suspend, or withdraw an Account at its sole discretion without liability. Continued use of the Account after notification of updated Terms shall constitute deemed acceptance.

3. Orders & Acceptance

3.1 Orders may be placed via the Seller’s portals, by email, or otherwise in writing. No order is binding until expressly accepted by the Seller via order confirmation.

3.2 All orders are subject to stock availability, production schedules, and logistics capacity. Seller reserves the right to allocate stock in its sole discretion.

3.3 Once accepted, orders are firm and binding. Cancellation or amendment requires the Seller’s written consent and may attract handling or restocking fees.

3.4 Minimum order requirements may apply and will be published on the relevant portal.

3.5 The Seller may reject any order for any reason, including credit risk, prior breaches, or regulatory concerns, without liability.

4. Pricing, Payment & Taxes

4.1 Prices are quoted ex-works from the relevant Fulfilment Centre unless otherwise agreed. Shipping, duties, insurance, tariffs, and handling charges are borne by the Buyer.

4.2 The Seller may adjust prices without notice to reflect fluctuations in raw material costs, tariffs, freight rates, or currency exchange.

4.3 Payment must be made in cleared funds prior to dispatch unless credit terms have been expressly agreed in writing by a Director.

4.4 Accepted methods of payment include bank transfer, credit card, approved finance providers, or other methods notified by the Seller. Crypto payments are accepted only at the Seller’s discretion, at the Buyer’s risk of volatility, and are deemed received only when converted into cleared fiat currency.

4.5 Buyer is responsible for all applicable taxes (VAT, GST, sales tax, HST, PST, use tax, import duties). Seller will charge VAT or equivalent where legally required. Buyer indemnifies Seller for any tax liability arising from its misrepresentation or non-compliance.

4.6 Buyer has no right of set-off or withholding. Any card chargebacks or payment disputes shall incur an administrative fee, plus recovery of all associated costs.

4.7 Recovery of Errors – In the event any taxes, surcharges, or other amounts are not calculated or are incorrectly charged due to technical error or omission, the Company reserves the right to recover the shortfall, and where direct recovery is not permitted, to set off or pursue legal remedies for the same.

5. Delivery & Risk

5.1 Delivery dates are indicative only. Time for delivery is not of the essence. Seller shall not be liable for delays caused by carriers, customs, port congestion, strikes, pandemics, or any other Force Majeure event.

5.2 Goods shall be delivered by carriers nominated by the Seller, unless otherwise agreed. The Seller reserves the right to ship by pallet, parcel, or 1/2-man delivery at its discretion.

5.3 Risk in the Goods passes to the Buyer upon handover to the carrier at the Fulfilment Centre. Title passes only upon cleared payment in full.

5.4 The Buyer must ensure delivery addresses are accurate, accessible, and compliant with local regulations. Any failed delivery, no-show, refusal, or Buyer-requested return shall constitute a Wasted Delivery, with charges recoverable as per Schedule H.

5.5 For Click & Collect, collection must occur within the allocated window. Loading, transport, and insurance are entirely at the Buyer’s risk. Storage charges may apply to missed collections.

5.6 Buyer must inspect Goods immediately upon delivery. Any discrepancies, shortages, or damage must be reported within two (2) working days with photographic evidence. Failure to notify within this period constitutes acceptance.

6. Returns & Refunds

6.1 B2B Basis Only. Global Vision Direct Ltd T/A Artisan Furniture trades strictly on a business-to-business basis. The Consumer Rights Act 2015 does not apply to any contract with us, as it governs business-to-consumer contracts only. The Buyer, as a trade account holder, is liable for ensuring compliance with any end-customer rights.

6.2 Exclusion of Consumer Legislation. The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 have been largely repealed or replaced in consumer law contexts. To the extent they might otherwise apply to B2B contracts, they are expressly negatived under these Terms in accordance with the Unfair Contract Terms Act 1977. No implied terms as to quality, fitness for purpose, or description shall apply beyond those expressly set out in this contract.

6.3 No Automatic Right of Return. Goods are not sold on a sale-or-return basis. There is no automatic right to a refund in B2B contracts. Refunds, credits, or replacements are available only where authorised in writing under this Clause.

6.4 Timelines for Claims. The Buyer must adhere strictly to the following notification deadlines:

Manufacturing defects – within 2 working days of delivery.
Transit damage – within 2 working days of delivery.
Missing parts – within 2 working days of delivery.
Lost parcel – within 5 working days of dispatch notice.
Infestation – within 90 days of delivery.
Unauthorised returns – accepted only for Fulfilment Programme members and must be notified within 30 days.

6.4A Evidence Requirement.
All claims under Clause 6.4 must be supported with clear photographic and/or video evidence showing the defect, damage, or issue. Claims submitted without required evidence may be rejected.

6.5 Returns Procedure.

(a) All returns must be filed through the Buyer’s trade account portal under the “My Returns” tab. Email submissions are not accepted.

(b) Returns must include product code, purchase order number, photographs of defect or damage, and explanatory notes.

(c) The returns committee (comprising manufacturing, packaging, finishing, QC, and a team leader) will review and respond within 2–5 working days.

(d) Only approved returns will be collected, and only from the original delivery address. If Goods have been moved, the return is void.

6.6 Refunds.

(a) Refunds are processed within 14 business days of approval.

(b) For security reasons, refunds will only be made to the original bank account used for the order.

(d) For the avoidance of doubt, the condition of the Goods at the time of delivery—verified through the Buyer’s inspection requirement under Clause 5.6—shall prevail in any dispute regarding defects, damage, or condition.

6.7 Outcomes of Accepted Claims. Where a return is approved, the Seller may at its sole discretion:

(a) issue a credit note;

(b) issue a discount;

(d) replace the Goods; or

(e) repair the Goods.

6.8 Infestation Policy. A 90-day infestation policy applies, subject to Buyer evidence. Remedies may include refund, replacement, or exchange. The policy does not cover infestations occurring after delivery or misuse.

6.9 Condition of Goods.
All returns must be in original packaging and condition. Goods returned otherwise may be rejected or recharged. Any repackaging, tampering, alteration, repair, or attempt to modify the Goods after delivery will void the right to return.

6.10 Handmade Goods. All Goods are handmade from solid wood and subject to natural variations. The following shall not constitute defects: colour shade differences, minor carving or filler marks, dimensional variances within ±5%, drawer/door gaps, orientation differences, and fabric or paint variations. These are inherent to artisanal production.

6.11 Bespoke & Back Orders. Bespoke orders are irrevocable once in production or transit. No cancellations, refunds, or replacements except for proven damage. Back orders, once shipped, are treated as standard orders under this Clause.

6.12 Rejected Deliveries. If an end-customer refuses delivery, liability rests with the Buyer. The order must still be accepted by the Buyer, including all wasted delivery charges. Goods returned to Seller in these circumstances will be graded as residual stock (“junk”) and may carry only nominal residual value.

6.13 Automation & Address Changes. Orders are processed automatically. If address changes cannot be implemented before dispatch, delivery will occur to the original address. If the recipient refuses to release the Goods, the order will be deemed delivered. Only the Seller’s actual additional courier charges for attempted recovery may be refunded.

7. Warranties & Limitations

7.1 Goods are warranted solely as materially conforming to their product description at the time of dispatch. No further warranties, whether statutory, implied, or otherwise, are provided.

7.2 Exclusion of Implied Terms. Any implied terms under the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, or equivalent foreign laws — including but not limited to implied terms of satisfactory quality, fitness for purpose, or correspondence with sample — are expressly excluded to the fullest extent permissible under law. For the avoidance of doubt, the absence of a commercial warranty does not limit the Buyer’s rights under the Returns Policy, which independently governs claims relating to manufacturing defects, transit damage, loss in transit, and infestation. Warranties and returns constitute two separate legal frameworks, and the Buyer must not conflate or exchange one for the other.

7.3 Handmade Variations. Buyer acknowledges that Goods are handmade, crafted from natural materials, and may exhibit natural variations in colour, grain, finish, or dimension within industry tolerance levels. Such variations do not constitute defects and are not covered by warranty.

7.4 No Warranty of Merchantability or Fitness. To the maximum extent permitted by law, the Seller disclaims all warranties of merchantability, fitness for a particular purpose, or non-infringement. Except where mandatory statutory protections apply (including for retail consumers in India), all transactions undertaken in the United Kingdom, United States, European Union, Canada, and Australia are B2B commercial transactions, and no consumer warranties, implied warranties of fitness, merchantability, or durability shall apply.

7.5 Limitation of Remedies. The Buyer’s sole and exclusive remedy for breach of warranty shall be limited to one of the remedies set out in Clause 6.7 (credit note, discount, refund, replacement, or repair).

7.6 Exclusion of Consequential Loss. Seller shall not be liable for any indirect, special, incidental, or consequential losses, including but not limited to loss of profit, loss of business opportunity, or reputational harm.

8. Intellectual Property

8.1 Ownership. All trademarks, logos, product images, specifications, marketing copy, and related intellectual property (collectively “IP”) remain the sole property of Global Vision Direct Ltd or its licensors.

8.2 Licence to Use. The Seller grants the Buyer a limited, revocable, non-exclusive, non-transferable licence to use the IP solely for the purpose of reselling Goods purchased from the Seller.

8.3 Bespoke Content & Media. Any bespoke photography, videography, or marketing content supplied to the Buyer is subject to the licence in Schedule F. Such content may not be sublicensed, altered, or used in relation to non-Artisan goods.

8.4 Termination of Licence. All licences terminate immediately upon suspension, closure, or termination of the Buyer’s Account. Buyer must immediately cease use and delete all such IP from its systems.

8.5 Misuse & Liquidated Damages. Any misuse of IP, including use for non-Artisan goods, unauthorised resale, removal of watermarks, or sublicensing, shall entitle Seller to recover liquidated damages of £5,000 per breach, without prejudice to further legal remedies.

8.6 Indemnity. Buyer indemnifies and holds harmless Seller against any third-party claims, costs, or liabilities arising from Buyer’s misuse of IP or breach of this Clause.9. Modules & Subscriptions.

8.7 All product images, lifestyle renders, technical drawings, AI-generated assets, product descriptions, and synchronised digital content provided through Artisan Furniture’s websites, platforms, or APIs remain the exclusive intellectual property of the Company. Any unauthorised modification, redistribution, resale of digital assets, scraping, or reverse-engineering constitutes an immediate breach of these Terms.

Covers API Data Sync, Artisan Flo, Base Camp, Bespoke. Fees auto-renew monthly. We may increase fees with 30 days’ notice. Unused credits expire on termination.

9. Confidentiality & Data Protection

9.1 Applicability. This Clause governs optional subscription-based services offered by the Seller, including but not limited to DataSync, ArtisanFlo, Artisan One.

9.2 Subscription Fees. Fees are payable monthly in advance, renew automatically, and are non-refundable.

9.3 Price Adjustments. The Seller may revise subscription fees or inclusions with 30 days’ written notice. Continued use constitutes acceptance of such changes.

9.4 Service Levels. Subscription services are provided on an “as-is” basis. No guarantee of uninterrupted uptime, marketplace acceptance, or feature availability is given.

9.5 Termination. Either party may terminate a subscription with written notice, effective at the end of the current billing cycle. Upon termination, all unused credits, benefits, or entitlements shall expire immediately, unless otherwise agreed in writing.

9.6 Buyer Obligations. Buyer must safeguard access credentials and ensure all use of subscription services is lawful. Buyer is liable for all acts or omissions of its personnel or agents in connection with the services.

9.7 Indemnity. Buyer indemnifies Seller against all losses, claims, or liabilities arising from Buyer’s misuse of subscription services, including misrepresentation of product data, improper integration, or breach of third-party marketplace rules.

9.8 Schedule: Account Security. The Company provides the option of two-factor authentication and strongly recommends the use of strong passwords and two-factor authentication for enhanced security. The security and confidentiality of account credentials shall remain solely the responsibility of the Customer. The Company, Artisan Furniture, and its affiliates shall not be liable for any unauthorized access, breach, or loss arising from weak passwords, failure to enable two-factor authentication, or any other compromise of the Customer’s account.

9.9 The Buyer is solely responsible for safeguarding all account credentials, dashboard logins, 2FA devices, API keys, and authentication methods used to access the Company’s systems. Any compromise arising from inadequate Buyer security shall be deemed Buyer negligence, and the Company shall bear no liability for any resulting loss, misuse, fraud, or unauthorised orders.

10. Regional Applicability of Terms and Conditions

Artisan Furniture operates across multiple legal jurisdictions including the United Kingdom, United States, Australia, the European Union, India and Canada. The Master Terms & Conditions set out herein apply universally to all users; however, jurisdiction-specific obligations, statutory requirements and operational variations necessitate additional regional provisions.

Accordingly, all Artisan Furniture policies published within the Policy & Compliance Hub (https://aboutus.artisanfurniture.net), together with all regional policies published on our country-specific websites (artisanfurniture.us, artisanfurniture.ca, artisanfurniture.eu, artisanfurniture.au, artisanfurniture.in and artisanfurniture.net for the UK/Global), and inclusive of all supplementary, subordinate, cross-referenced, derivative and snippet-linked sub-policies hosted on these domains or any associated sub-domains, collectively constitute an integral, operative and enforceable component of these Terms & Conditions. These policies are binding upon all business customers globally, and upon all retail (B2C) customers in India, without exception or limitation.

Users are required to select their operating region from the menu provided. By selecting a region, you expressly acknowledge and agree that the Master Terms & Conditions must be read, interpreted and applied in conjunction with the Regional Addendum corresponding to the selected jurisdiction. Each Regional Addendum forms a binding extension of the Master Terms & Conditions and governs all commercial activities undertaken within, or connected to, that region.

If a user does not select a region through the interface and instead accesses a regional website directly, the Regional Addendum corresponding to that regional domain shall automatically apply and bind the user. Accessing or transacting through any regional domain (including but not limited to artisanfurniture.net, artisanfurniture.us, artisanfurniture.ca, artisanfurniture.eu, artisanfurniture.au, artisanfurniture.in or any equivalent domain or sub-domain) constitutes implied acceptance of the Regional Addendum governing that jurisdiction, together with the Master Terms & Conditions and all incorporated policies referenced herein. Users cannot rely on the absence of a region selection to avoid, limit or alter their contractual obligations.

Please select your operating region to access the applicable Regional Addendum:

Select Region: [ United Kingdom ▼ | United States ▼ | Australia ▼ | European Union ▼ | India ▼ | Canada ▼ ]

11. Force Majeure

11.1 Definition. A Force Majeure Event includes, without limitation: acts of God; fire; flood; earthquake; pandemic or epidemic; war; civil commotion; terrorist acts; embargoes; sanctions; strikes or labour disputes; shipping line disruption; port congestion; customs delays; cyberattacks; telecommunications failures; or any other event beyond the Seller’s reasonable control.

11.2 Effect. Seller shall not be liable for any failure or delay in performing its obligations caused by a Force Majeure Event. Time for performance shall be extended for the duration of such event.

11.3 Right to Suspend or Cancel. Where a Force Majeure Event continues for more than 120 consecutive days, Seller may, at its option, cancel affected orders or suspend services without liability.

11.4 Mitigation. Seller shall use reasonable efforts to mitigate the effects of a Force Majeure Event, but shall not be required to source alternative suppliers, incur additional costs, or prioritise Buyer’s orders over those of other customers.

11.5 No Liability for Mitigation Failure. Seller’s efforts to mitigate the effects of a Force Majeure Event shall not create any obligation, warranty, or assumption of liability, and failure to mitigate shall not constitute a breach of these Terms.

12. Liability & Indemnity

2.1 Cap on Liability. Seller’s total liability in contract, tort, or otherwise arising out of or in connection with any order shall not exceed the total invoice value of the Goods or Services giving rise to the claim.

12.2 Exclusion of Certain Losses. Seller shall not be liable for any:

loss of profits, revenue, or goodwill;
loss of anticipated savings or business opportunity;
indirect, consequential, or special damages;
Buyer’s liability to its own customers or third parties.

12.3 Indemnities by Buyer. Buyer shall indemnify and hold harmless Seller against all claims, liabilities, costs, and expenses arising from:

(a) misuse of Goods, Services, or subscription modules (including DataSync, ArtisanFlo, Artisan One);

(b) resale of Goods with misleading or inaccurate information;

(d) regulatory or tax breaches caused by Buyer;

(e) unauthorised disclosure of confidential information; or

(f) Buyer’s failure to comply with data protection laws.

12.4 No Exclusion for Fraud. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

12.5 Aggregate Liability. All caps, exclusions, and limitations of liability in this Clause 12 apply in the aggregate across all contracts, orders, and interactions between the parties, irrespective of the legal theory invoked.

13. Termination & Suspension

13.1 Seller’s Right to Terminate. Seller may suspend or terminate a Buyer’s Account immediately by written notice if:

(a) Buyer fails to make payment when due;

(b) Buyer commits a material breach of these Terms;

(d) Buyer misuses Goods, Services, or IP; or

(e) Buyer brings Seller’s reputation into disrepute.

13.2 Effect of Termination. Upon termination:

•All outstanding sums become immediately payable.

•All licences to use Seller’s IP or services immediately cease.

•Any undelivered orders may be cancelled at Seller’s discretion without liability.

13.3 Suspension. Seller may suspend shipments or services at any time where Buyer has outstanding invoices, unresolved disputes, or pending Wasted Delivery charges.

13.4 Survival. Clauses relating to confidentiality, IP, liability, indemnity, governing law, and dispute resolution survive termination.

13.5 No Compensation on Termination. Buyer shall not be entitled to any compensation, damages, or reimbursement arising from termination or suspension under this Clause 13.

14. Governing Law & Dispute Resolution

14.1 Governing Law. These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales, without reference to conflict-of-law principles.

14.2 Jurisdiction. The courts of England and Wales shall have exclusive jurisdiction to hear and determine all disputes arising under or in connection with these Terms.

14.3 Alternative Dispute Resolution. At Seller’s sole discretion, disputes may first be referred to mediation or arbitration under the rules of the London Court of International Arbitration (LCIA).

14.4 Buyer’s Waiver of Class Action. Buyer agrees not to participate in any class, collective, or group litigation against Seller in any jurisdiction.

15. Miscellaneous Provisions

15.1 Entire Agreement. These Terms, together with any schedules and referenced policies, constitute the entire agreement between the parties, superseding all prior discussions, representations, and agreements.

15.2 Waiver. No failure or delay by Seller to exercise any right shall operate as a waiver of such right.

15.3 Severability. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Assignment. Buyer may not assign, transfer, or subcontract any of its rights or obligations without Seller’s prior written consent. Seller may assign or subcontract at its discretion.

15.5 Third Party Rights. The Contracts (Rights of Third Parties) Act 1999 is excluded. No third party shall have rights to enforce these Terms.

15.6 Notices. Notices must be in writing, in English, and delivered by hand, courier, or recorded post to the registered office of the receiving party. Notices sent by email are valid only if expressly acknowledged in writing by the recipient.

15.7 Updates. Seller may amend these Terms from time to time. Updated Terms will be published on the Seller’s website and shall be binding on the Buyer from the date of publication. Continued use of the Account constitutes deemed acceptance.

15.8 Hierarchy of Documents. In the event of inconsistency between these Terms and any other policy, guidance, or communication, these Terms shall prevail unless expressly stated otherwise in writing by a Director.

Part B – Regional Compliance

North America (USA & Canada)

16.1 United States of America

(a) Exclusion of UCC Warranties. Any implied warranties under the Uniform Commercial Code (UCC), including but not limited to implied warranties of merchantability and fitness for a particular purpose, are expressly excluded to the fullest extent permitted by law. All implied warranties arising under the UCC, including usage of trade, are expressly disclaimed.

(b) Taxes. Buyer is solely responsible for all applicable federal, state, and local taxes, levies, duties, and fees.

(d) Proposition 65. Compliance obligations rest solely with the Buyer.

16.2 Canada

(a) Taxes. Buyer is responsible for all applicable federal and provincial taxes including GST, HST, PST.

(b) Quebec Requirements. Buyer is solely responsible for bilingual packaging and consumer-facing disclosures under Quebec law.

(d) Buyer acknowledges that province-specific consumer protection regimes do not apply to B2B transactions.

Europe (UK & EU)

16.3 United Kingdom

(a) Sale of Goods Act & Consumer Law. All implied terms are expressly negated for B2B contracts.

(b) Taxes. Buyer is responsible for all UK VAT obligations including reverse-charge reporting.

(d) Compliance Obligations. Buyer remains solely responsible for UK regulatory obligations, including UKCA conformity, packaging stewardship, and resale restrictions.

16.4 European Union (EU)

(a) Regulatory Compliance, including OSS VAT, CE/UKCA marking, EUTR, EUDR, packaging take-back obligations.

(b) Consumer Law Exclusion. All consumer protection directives are expressly excluded for B2B transactions.

(c) Buyer accepts responsibility for market-surveillance enquiries, corrective actions, and withdrawals mandated by EU authorities.

Australasia (Australia & India)

16.5 Australia

(a) ACL Exclusion. No statutory consumer guarantees apply to B2B transactions.

(b) Taxes & Customs. Buyer is responsible for GST, duties, and import charges.

(d) Privacy. Australian Privacy Act applies only to business-contact data.

(e) Buyer is responsible for state-based stewardship schemes and recycling levies.

16.6 India

(a) Consumer Law Exclusion. CPA 2019 does not apply; no cooling-off periods.

(b) Taxes. Buyer bears responsibility for GST, import duties, and state-level levies.

(c) Privacy & Data Transfers. All transfers are intra-group, fulfilment-only, and do not constitute consumer-data processing.

(d) Timber & Environmental Compliance including VRIKSH, EUTR, and EUDR where applicable.

(e) Customs & Export Controls. Buyer is responsible for destination-country import compliance.

Part C – Schedules

Schedule A – Dropship/ Trade Programme

A1. Applicability. This Schedule applies where the Buyer elects to participate in the Seller’s dropship programme.

A2. End-Customer Data. Buyer must provide accurate, complete, and verifiable end-customer delivery details (including name, telephone number, email address, and full delivery address including postcode). Any errors, omissions, or inaccuracies shall be at the sole risk and liability of the Buyer.

A3. Risk Allocation. Title to and risk in the Goods passes to the Buyer upon dispatch from the Fulfilment Centre. The Buyer bears all responsibility for delivery to its end-customer, including failed deliveries, re-deliveries, or customer refusals.

A4. Wasted Deliveries. Where delivery fails due to incorrect data, inaccessible premises, refusal of delivery, or Buyer’s instructions, a Wasted Delivery charge shall be applied. Such charges are final, recoverable as a debt, and non-negotiable.

A5. Exclusion of Liability. Seller has no liability to Buyer’s end-customer under this programme. Buyer is solely responsible for handling end-customer claims, complaints, or statutory rights (if any).

Schedule B – Wholesale (Container Sales)

B1. Irrevocable Orders. All container-based or wholesale bulk orders are firm, irrevocable, and non-cancellable once confirmed by Seller.

B2. Non-Refundable. Payments for container sales are strictly non-refundable, save only where Seller fails to deliver the Goods due to its own insolvency.

B3. Customs Clearance. Buyer is solely responsible for arranging and completing all customs clearance, payment of duties, and import compliance in the country of destination.

B4. Risk & Title. Risk passes to Buyer upon loading of the container at the port of shipment. Title passes only upon cleared payment in full.

B5. Force Majeure. Seller shall not be liable for delays caused by shipping line disruptions, port congestion, strikes, or customs delays beyond its reasonable control.

Schedule C – Artisan One (Subscription)

C1. Nature of Service. Artisan One is an optional subscription-based service offering digital benefits, tools, and integrations to support the Buyer’s resale activities.

C2. Fees & Renewal. Subscription fees are payable monthly in advance. Subscriptions renew automatically unless cancelled in writing at least 30 days prior to the next billing cycle.

C3. Amendments. Seller may revise subscription benefits, inclusions, or pricing upon 30 days’ notice. Continued use of the subscription after such notice constitutes acceptance.

C4. Termination. Upon termination or cancellation, all unused credits, benefits, or entitlements automatically expire and are non-refundable.

C5. Exclusion of Warranties. Subscription services are provided on an “as-is” basis, with no warranty of uninterrupted access, integration, or acceptance by third-party marketplaces.

Schedule D – DataSync / ArtisanFlo

D1. Nature of Service. DataSync and ArtisanFlo provide data feeds, product content, and synchronisation tools to facilitate Buyer’s integration with e-commerce platforms.

D2. As-Is Basis. These services are provided strictly on an “as-is” basis. Seller gives no warranty as to accuracy, completeness, or uninterrupted availability.

D3. Liability for Misuse. Buyer is solely responsible for ensuring correct integration, monitoring data accuracy, and preventing misuse. Seller is not liable for lost sales, rejected listings, or penalties from third-party platforms caused by Buyer’s reliance on the feeds.

D4. Fees. Subscription fees apply and may be revised by Seller on 30 days’ written notice. Non-payment of fees may result in immediate suspension of access.

D5. Exclusion of Liability. Seller shall not be liable for downtime, incorrect data, integration errors, or incompatibility with third-party systems.

Schedule E – Bespoke / On-Demand

E1. Deposits. All bespoke or on-demand orders require a non-refundable deposit as a condition of acceptance. Deposits are applied against the final invoice but are not refundable under any circumstances.

E2. Irrevocability. Once production has commenced or shipment arranged, bespoke or on-demand orders cannot be cancelled, varied, or refunded.

E3. Tolerances. Buyer acknowledges and accepts that variations of up to ±5% in dimension, finish, shade, or appearance are inherent in artisanal and bespoke production and shall not constitute a defect or grounds for rejection.

E4. Indicative Images. Any images or samples supplied by Seller in relation to bespoke or on-demand Goods are for indicative purposes only. Final Goods may vary in design detail, colour tone, or finish.

E5. Exclusion of Liability. Seller accepts no liability for Buyer’s reliance on indicative images, verbal descriptions, or prototypes, provided that Goods delivered conform materially to the agreed specification.

Schedule F – Bespoke Content & Media

F1. Ownership. All bespoke images, videos, text, and other marketing collateral created by or for the Seller remain the exclusive intellectual property of Global Vision Direct Ltd T/A Artisan Furniture.

F2. Licence. Seller grants Buyer a limited, revocable, non-transferable licence to use such content solely in connection with the resale of Artisan Furniture Goods.

F3. Restrictions. Buyer must not sublicense, alter, remove watermarks, or use the content in connection with non-Artisan goods.

F4. Termination. The licence automatically terminates upon suspension or closure of the Buyer’s Account. Buyer must immediately cease use and delete all copies upon termination.

F5. Liquidated Damages. Misuse of bespoke content, including use for competitor products or unauthorised platforms, shall attract liquidated damages of £5,000 per breach, without prejudice to further remedies.

Schedule G – Storage & Fulfilment

G1. Optional Services. Seller may provide optional storage and fulfilment services at certain Fulfilment Centres, subject to availability and prior agreement.

G2. Fees. Storage fees are payable monthly in advance and will be published on the relevant portal. Seller reserves the right to revise fees upon 30 days’ notice.

G3. Risk & Insurance. All Goods stored under this Schedule remain at the Buyer’s risk. Buyer is strongly advised to maintain its own insurance for stored Goods.

G4. Lien. Seller retains a general lien over all stored Goods for unpaid fees, charges, or other amounts owed by Buyer. Seller may withhold release, sell, or dispose of Goods after reasonable notice to recover outstanding sums.

G5. Limitation of Liability. Seller is not liable for loss, theft, or damage to stored Goods, save only for direct loss caused by Seller’s wilful misconduct.

Schedule H – Wasted Delivery Charges

H1. Definition. A “Wasted Delivery” arises where delivery fails due to incorrect or incomplete Buyer data, inaccessible premises, absence of recipient, refusal of delivery, or redirection requests made after dispatch.

H2. Charges. Wasted Delivery charges shall include:

(a) an administrative fee (published on the portal);

(b) two-way freight costs (original outbound and return inbound); and

H3. Recovery. Wasted Delivery charges may be invoiced directly or deducted from future remittances, refunds, or credits due to Buyer.

H4. Publication of Rates. Worked examples of Wasted Delivery calculations will be published on the Seller’s portal and updated periodically. Buyer is deemed to have accepted such published rates by continuing to place orders.

H5. Finality. Wasted Delivery charges are final and non-negotiable. Buyer remains liable for such charges notwithstanding any dispute with its own end-customer.

Supplementary Terms - Incorporation Framework

Incorporation of Compliance Hub (Master Policies)

Artisan Furniture maintains a central Compliance & Policy Hub at aboutus.artisanfurniture.net (the “Compliance Hub”). All policy documents, operational protocols, guidance notes, notices, statements, environmental guidelines, product-handling rules and all other materials published on the Compliance Hub (collectively, the “Master Policies”) form a binding and integral part of these Terms & Conditions. The Compliance Hub functions as the single authoritative repository for Artisan Furniture’s global policy framework. Customers acknowledge that by creating or maintaining a business account or by placing any order, they accept all Master Policies—existing and future—by incorporation into these Terms & Conditions.

Incorporation of Regional Jurisdiction Policies

In addition to the Master Policies on the Compliance Hub, Artisan Furniture publishes region‑specific policies on its regional websites, including without limitation: artisanfurniture.net (UK & Global), artisanfurniture.us (United States), artisanfurniture.eu (European Union), artisanfurniture.ca (Canada), artisanfurniture.au (Australia) and artisanfurniture.in (India – including B2C rules applicable only in India). These materials (the “Regional Policies”) form a binding extension of these Terms & Conditions for customers trading in or contracting under the corresponding region. Where a Regional Policy and a Master Policy differ due to jurisdictional requirements, the Regional Policy shall prevail for transactions governed by that region.

Incorporation of Sub‑Policies and Snippet‑Linked Policies

Certain Master Policies and Regional Policies may contain additional operational sub‑policies, clarifications or supplementary requirements that are accessed via cross‑references, links, snippets or embedded notes (collectively, the “Sub‑Policies”). All such Sub‑Policies—regardless of their format, page location or method of referencing—form a binding part of the relevant parent policy, and therefore a binding part of these Terms & Conditions. The method of reference does not diminish enforceability.

SaaS Platforms, Operational Tools and Micro‑Services

Artisan Furniture operates various SaaS‑based platforms and operational micro‑sites (including but not limited to data‑sync tools, reseller onboarding portals, compliance dashboards and returns interfaces). These platforms are functional extensions of the commercial framework and are governed by these Terms & Conditions, the Master Policies and any operational guidance specific to that tool. They do not require separate listing within these Terms & Conditions and are legally covered by the incorporation clauses above.

Exclusion of Non‑Transactional Marketing Micro‑Sites

Artisan Furniture maintains additional marketing micro‑sites in certain countries for SEO, localisation and information purposes only. These micro‑sites do not accept orders, do not form part of the commercial contract and do not create customer rights or obligations. Accordingly, they are not incorporated into these Terms & Conditions. All commercial transactions are governed exclusively through the primary regional websites listed in Section 2.

Hierarchy and Legal Effect

For clarity and legal certainty, the following documents together constitute one unified contractual framework: (1) these Terms & Conditions; (2) the Regional Policies (for the applicable jurisdiction); (3) the Master Policies (global operational rules); and (4) the Sub‑Policies linked via snippets. No failure to list, cross‑list or hyperlink any individual policy shall affect its binding nature, provided it is published on the Compliance Hub or the relevant regional website.

Acceptance and Continued Use

By creating or maintaining a business account, accessing any Artisan Furniture platform, synchronising data through any Artisan SaaS tool, publishing or maintaining products on the website, using the ticketing system to communicate, or continuing to engage with any Artisan Furniture digital asset—including but not limited to product listings, communication tools and operational interfaces—the customer irrevocably agrees that such usage constitutes acceptance of all incorporated Master Policies, Regional Policies and Sub‑Policies as part of their binding contract with Artisan Furniture.

Constitutes an incorporated part of the Policy & Compliance Hub obligations

Published January 2026 | Effective from January 2026 until Superseded or Amended