Artisan Furniture
Regional3 min read

Artisan Furniture

Artisan Furniture is a British brand headquartered in Westminster, London, with a flagship fulfilment centre in Ipswich, UK. For Canada, our operations are supported through our Brampton fulfilment hub in Ontario. All centres are supplied directly from our community‑driven, SMETA‑audited factory in Jaipur, India. We are Forbes‑featured, Goldman Sachs‑mentored, GMP‑certified, and B Corp compliant. We trade exclusively on a business‑to‑business (B2B) basis with resellers, retailers, and trade partners — never directly with the general public.

Canada Reseller Guidance on Sale of Goods & Services (B2B Only)

Introduction

This Canada‑specific guidance explains how provincial sale‑of‑goods rules apply in B2B contracts, clarifies which consumer protections do not apply, and sets out what resellers can expect from Artisan Furniture. It is explanatory, not contractual; our formal terms of trade are issued separately.

Why This Guidance Matters

Canadian law includes both provincial Sale of Goods Acts and provincial Consumer Protection Acts. Because Artisan Furniture operates exclusively in a B2B context, consumer‑exclusive protections do not apply to our sales. Instead, our relationship with resellers is governed by commercial law, provincial sale of goods frameworks, and our agreed contracts. This guidance ensures resellers understand which rights are inapplicable and what responsibilities they must manage themselves.

Consumer Laws That Do Not Apply

The following Canadian consumer protections do not apply to Artisan Furniture’s B2B sales:

  • Provincial Consumer Protection Acts (e.g., Ontario Consumer Protection Act, 2002): these define a consumer as an individual purchasing for personal, family, or household purposes. They do not apply to business purchasers or resellers.
  • Cooling‑off periods under consumer statutes: available only for certain consumer transactions, not B2B.
  • Statutory refund or replacement rights designed for household buyers.

Resellers must comply with these laws when selling to their own customers, but they do not extend back to Artisan Furniture.

As a Canadian reseller, you can expect that:

  • Goods will match their description and agreed specifications.
  • Goods will be of merchantable quality for commercial resale.
  • Proper title will be transferred, free of undisclosed encumbrances.
  • Deliveries will be fulfilled from our Brampton hub efficiently and securely.
  • Proven defects or non‑conformities, when promptly notified with evidence, will be addressed fairly (through repair, replacement, or credit).

What You Can Expect from Artisan Furniture

As a Canadian reseller, you can expect that:

  • Goods will match their description and agreed specifications.
  • Goods will be of merchantable quality for commercial resale.
  • Proper title will be transferred, free of undisclosed encumbrances.
  • Deliveries will be fulfilled from our Brampton hub efficiently and securely.
  • Proven defects or non‑conformities, when promptly notified with evidence, will be addressed fairly (through repair, replacement, or credit).

What We Expect from Canadian Resellers

As our trade partner in Canada, you are expected to:

  • Manage your obligations under applicable provincial Consumer Protection Acts when dealing with end‑consumers.
  • Handle consumer cooling‑off, refund, or return rights directly; these do not apply between you and Artisan Furniture.
  • Accurately present our products in your channels using the information provided.
  • Raise product issues promptly, with evidence, so they can be resolved effectively.
  • Respect agreed commercial terms, including payment and delivery schedules.

Conclusion

This Canada‑specific reseller guidance clarifies the legal context of our B2B sales. It explains which consumer protections do not apply to Artisan Furniture, while confirming the commercial protections available to resellers. It also sets out mutual expectations for a transparent and fair partnership. This is explanatory only; binding contractual terms will be provided separately. By understanding this framework, Canadian resellers can confidently manage their obligations to end‑consumers while partnering with Artisan Furniture.