Cookie Policy
Applies To
All Artisan Furniture websites and B2B portals, including:
- Accessibility Statement
- API/Data Syncing 🟣⚫
- Assembly Policy
- B2B Warranty
- Base Camp ⚫
- Community Charter 🟡⚫
- Content Stiudio ⚫
- Content Stiudio
- Customer Services (Country Option) 🟡⚫
- Delivery & Surcharges ⚪⚫
- Dropship & On-Demand ⚫
- Dropship Glossary ⚫
- Dropship Program ⚫
- Dropship Pros & Cons ⚫
- E - Commerce 🟣⚫
- Eco Sustainability 🟢⚫
- Escalation Procedure 🟡🔴
- Fulfilment Program ⚫
- GenZ Furniture ⚫
- GenZ Story ⚫
- Global Framework ⚫
- Global Pricing
- Hybrid Whoesale Program ⚫
- Interior Projects ⚪⚫
- IP Digital Assets
- Mango Wood Ageing ⚪🟢
- No RRP Policy ⚫🔵
- Packaging Returns
- Plant a Tree 🟢⚫
- Policy Incorporation Framework 🔵⚫
- Product Categorisation
- Replacement Parts Guide ⚪
- Reseller Fit Guide
- Reseller Growth 🟡⚫
- Reseller Guidance
- Reseller Invoicing ⚫
- Smart Talk 🟡⚫
- Supplier Registration ⚫
- Sustainability Governance
- Swatch Guidance ⚪
- Timber White ITW ⚫
- Trade Programe ⚫
- Virtual Assistant 🟣⚫
- Wholesale Programe ⚫
- Work Framework ⚫
- Account Security 🔵🔴
- B2B & B2C 🔵⚫
- Cancellation Policy 🔵🔴
- Chargeback Policy 🔵🔴
- Compliance Playbook 🔵🔴
- Content Usage Policy 🔵
- Cookie Policy 🔵
- CTPAT Statement 🔵
- Digital Products Returns Policy 🔵🔴
- Engagement Framework 🟡🔵
- Ethical AI 🟣🔵
- Methyl Bromide Dossier 🟢🔵
- Modern Slavery Policy 🟢🔵🔴
- Our Accrediation 🟢🔵
- pEPR Framework 🟢🔵
- Privacy Policy 🔵🔴
- Protecting Employees 🟢🔵
- Reseller Guidence 🟡🔵
- Reseller Restrictions 🔵🔴
- Reseller Tax Guidance 🔵
- Returns Policy 🔵🔴
- SBTi Commitment 🟢🔵
- Social & Environmental 🟢🔵
- Sustainability 🟢🔵
- Terms & Condition 🔵🔴
- Transit Impact Policy 🟢🔵
- Wholesale Returns 🔵🔴
- Wood Movement Advisory 🟢🔵
B2B Portals
inventory.artisanadmin.net | app.artisanflo.net | floadmin.azurewebsites.net | www.artisanerp.net/public_html/admin | artisanbot.net | artisanfurniture.ai |
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1. Introduction
Artisan Furniture (“Artisan”, “we”, “our”) uses cookies and similar technologies across our public websites and B2B portals.
Cookies are essential for:
- Operating our trade websites and portals securely.
- Enabling B2B customers to log in, manage accounts, and place orders.
- Delivering core services like ERP access, ArtisanFlo syncing, and order fulfilment.
- Monitoring performance and improving system stability.
This Global Cookie Policy applies to all six websites and all six B2B portals and provides transparency about how cookies are used.
2. Who We Are
Global Vision Direct Ltd (UK) trading as Artisan Furniture, with affiliated companies including Global Vision Direct Private Limited (India). The British entity has five foreign branches registered in Sydney, Australia; New Jersey, USA; Düsseldorf, Germany covering European Union operations and Toronto, Canada.
We operate both consumer-facing trade website in India and secure B2B portals that our customers use daily for inventory, ERP, product data, and account management.
3. What Are Cookies?
Cookies are small files placed on your device when you visit a website or portal.
On our public websites, cookies help improve browsing and regional navigation.
On our B2B portals, cookies are critical for:
- Secure login and authentication.
- Session continuity while you manage orders.
- System performance and troubleshooting.
Cookies may be set by us (first-party cookies) or by trusted providers (third-party cookies such as cloud hosts or analytics tools).
4. Types of Cookies We Use
A. Strictly Necessary Cookies
- Found on both public websites and B2B portals.
- Enable logins, secure sessions, ERP transactions, and order placement.
- Examples: session ID cookies in inventory.artisanadmin.net, authentication cookies in app.artisanflo.net, and load-balancing cookies in www.artisanerp.net.
- These cannot be disabled and do not require consent, but are always disclosed.
B. Functional Cookies
- Improve user experience by remembering preferences and configurations.
- Examples: language settings on www.artisanfurniture.net or portal preferences in floadmin.azurewebsites.net.
- Optional, but enhance usability.
C. Analytics Cookies
- Used on both websites and portals to track performance and usage.
- Help us understand how B2B customers interact with ArtisanFlo, ERP, and inventory portals, identify bottlenecks, and improve workflows.
- On public websites, help us track visits, page load speeds, and overall site performance.
- These may require consent in jurisdictions such as the UK/EU.
5. How We Use Cookies Across Platforms
Trade Websites and India based Public Website (UK, EU, US, CA, AU, IN)
- Maintain secure browsing and checkout (where applicable).
- Detect region and redirect.
- Collect analytics (aggregate, not individual profiling).
B2B Portals (Inventory, ArtisanFlo, ERP, FloAdmin, ArtisanBot, AI CMS)
- Authenticate trade users and maintain session security.
- Support catalogue uploads, inventory syncing, and account transactions.
- Ensure performance, uptime monitoring, and bug detection.
- Provide anonymized usage insights to improve portal efficiency.
6. Third-Party Cookies
In addition to our own cookies, trusted third parties may set cookies:
- Cloud hosting providers (AWS, Azure): session handling, load balancing.
- Analytics tools: system monitoring and performance reports.
- Communication platforms (Twilio, SendGrid): secure delivery of notifications.
Third parties used in portals and websites are vetted under vendor and data protection agreements.
7. International Data Transfers
Cookies and related data may be processed in:
- UK, EU, US, and India (where our group and cloud servers are located).
Safeguards include encryption, SCCs/IDTA, and strict access controls.
8. Cookie Retention
- Session cookies: expire when the browser is closed (e.g., ERP logins).
- Persistent cookies: retained for defined durations (6–24 months) to support analytics and preferences.
Retention is minimised and reviewed regularly.
9. Managing Cookies
You can:
- Adjust cookie preferences using banners or consent tools (where required by law, e.g., UK/EU).
- Manage cookies via your browser settings.
- Disable analytics cookies without affecting system access (B2B portals will still function with necessary cookies only).
Please note: disabling necessary cookies may prevent you from using certain B2B portals or site functions.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Consent or withdraw consent for analytics cookies.
- Request information on cookies used in websites and portals.
- File a complaint with your local authority (ICO in UK, EU DPAs, CPPA in California, OPC in Canada, OAIC in Australia, DPB in India).
11. Contact Us
Global Vision Direct Ltd
T/A Artisan Furniture
5th Floor, Watson House
54–60 Baker Street
London W1U 7BU
United Kingdom
Email – finance@artisanfurniture.net
Global Vision Direct Ltd acts as the data controller for all personal data processed across Artisan Furniture’s digital platforms, websites, sub domain Compliance and Policies Hub and services.
12. Updates
This Cookie Policy may be updated periodically. The latest version will always be available on our websites and portals.
Published January 2026 | Effective from January 2026 until Superseded or Amended