Artisan Furniture
Regional3 min read

Australia Privacy Policy

Applies To: Australian operations of Artisan Furniture, including the Australia website (artisanfurniture.au).

(Artisan Furniture – Global Vision Direct Ltd & Affiliates)

Introduction

Artisan Furniture (“Artisan”, “we”, “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in Australia, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate strictly as a B2B supplier. Our direct customers are trade partners (resellers, retailers). We may also process end-customer details provided by our B2B clients, solely for delivery purposes in our dropship model.

Who We Are

  • Global Vision Direct Ltd (UK) trading as Artisan Furniture, with affiliated operations in Australia.
  • Global Vision Direct Private Limited (India) provides operational support as an affiliated entity.
  • Ultimate Beneficial Owner (UBO): Amit Basu.
  • Roles:
    APP Entity / Data Controller for B2B partner information. Processor / Service Provider for end-customer delivery data (acting on instructions from B2B clients).

Personal Information We Collect

We may collect:

  • B2B Partners (our direct customers):Business contact details (name, title, company, email, phone).Login details (usernames, credentials, audit logs).Billing/payment information (via secure gateways).Communications (emails, calls, support tickets, live chat, Flo AI assistant).Technical information (IP address, device/browser type, cookies/analytics).
  • End Customers (delivery recipients):Name, delivery address, postcode.Phone number and email (for shipping notifications).Provided only by resellers for delivery fulfilment.

We do not collect sensitive personal information or children’s data.

Why We Collect Personal Information

We collect and use personal information to:

  • Fulfil orders and deliveries (manufacture, logistics, courier services).
  • Provide B2B services (inventory portals, ERP systems, ArtisanFlo sync).
  • Process payments and invoicing.
  • Support communications (customer service, AI assistant, order updates).
  • Meet legal and regulatory obligations.
  • Ensure security and fraud prevention.
  • Conduct service analytics and improvements (aggregate and anonymised data).

End-customer data is never used for marketing or profiling.

How We Collect Personal Information

  • Directly from B2B customers (account setup, orders, invoices).
  • From resellers, who provide end-customer delivery details.
  • Automatically through our websites and portals (cookies, logs).
  • From third-party service providers (e.g., couriers updating tracking status).

Disclosure of Personal Information

We may disclose information to:

  • Courier partners(UPS, DHL, local carriers) for delivery.
  • Payment gateways(PayPal, iwocaPay, banks).
  • Cloud hosting providers(AWS, Azure).
  • Communication services(Twilio, SendGrid for notifications).
  • Approved developers/IT providers(under confidentiality agreements).
  • Group companies(UK and India) for operations and support.
  • Government/regulatory bodiesas required by law.

We will takereasonable steps (APP 8)to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

Cross-Border Transfers

  • Data may be transferred to theUKandIndiafor processing.
  • Data may also be hosted inUS-based cloud servers(AWS, Azure).
  • We use contractual and technical safeguards(encryption, access restrictions, confidentiality clauses) to protect transferred data.

Retention

We retain information only as long as necessary:

  • B2B account and financial records:contract term + 7 years.
  • End-customer delivery data:retained only for shipping, tax, and audit (generally up to 7 years).
  • Support queries:up to 3 years.
  • Cookies/analytics:see Cookie Notice.

Security of Personal Information

We take reasonable steps to protect personal information:

  • Encryption in transit and at rest.
  • Multi-factor authentication and access controls.
  • Regular system monitoring, audits, and penetration testing.
  • Secure cloud hosting and vendor due diligence.

Your Privacy Rights (APPs)

Under theAustralian Privacy Principles, you have the right to:

  • Accessthe personal information we hold about you.
  • Request correctionof any inaccurate or incomplete information.
  • Complainabout how we handle your personal information.

We will respond to access or correction requests within a reasonable timeframe.

Children’s Privacy

Our services are intended for businesses. We do not knowingly collect information about children.

Contact Us

Privacy Officer
Artisan Furniture (Global Vision Direct Ltd)
[Insert Australian Contact or Representative Address]
Email: [Insert Privacy Email]

If you are not satisfied with our response, you may contact theOffice of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au/

Updates

We may update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted with a newEffective Date.

Document Effective by October 2025