B2B Warranty Positioning Statement
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0. Warranty vs. Returns — A Necessary Clarification
Before outlining our warranty position, it is important to clarify a common misunderstanding:
A “warranty” is not the same as a “returns policy.”
Artisan Furniture operates a robust, transparent and fair returns framework, covering:
- manufacturing defects
- transit damage
- lost parcels / lost in transit
- infestation (rare but covered when applicable)
- other return categories defined within the Returns Policy
These pathways include clear timelines, evidence requirements and objective assessment.
The absence of a warranty does not affect your right to raise a valid return request under our B2B return categories.
Warranties and returns are legally different systems. Our returns process is active and enforceable. Our warranty system is intentionally not offered — for reasons explained below.
1. Why Artisan Furniture Does Not Offer Warranties in B2B Transactions
We manufacture solid wood, handcrafted furniture using durable hardwoods such as mango, sheesham, acacia, oak and pine. These materials naturally last 25–30 years with proper care.
However, this longevity is a material characteristic, not a contractual guarantee.
Solid wood performance depends fully on conditions we cannot control — humidity, temperature, aftercare, installation, handling and long-term usage.
Offering a contractual warranty in B2B would be legally inappropriate, operationally unmanageable and commercially misleading.
2. B2B Exclusion of Warranties Across All Jurisdictions
Warranties and consumer guarantees apply only where the purchaser is a consumer, not a business.
Artisan Furniture is B2B in all countries except India, where domestic sales only fall under B2C rules.
Across the UK, US, EU, Canada, Australia and global export markets:
- consumer warranties do not apply to B2B transactions
- implied warranties may be fully disclaimed
- statutory guarantees are consumer-specific
- resellers purchasing goods for resale fall outside consumer protection laws
This is standard, enforceable commercial law globally.
3. Solid Wood Longevity — Natural, Not Contractual
Hardwood naturally evolves over time:
- seasonal expansion and contraction
- tonal or grain variation
- small cracks or joint movement
- shifts caused by humidity or heating
These are not defects and cannot form the basis of a warranty claim.
4. Responsible Reasons for Not Offering Warranties
A warranty system is unsuitable due to:
- natural behaviour of solid wood across climates
- handmade construction variability
- unknown aftercare conditions
- unknown end-customer environment
- jurisdictional differences
- practical inability to guarantee lifespan across diverse markets
The responsible approach is a transparent, evidence-based returns policy — not a warranty scheme.
5. Reseller Responsibility for Their Own Customer Warranties
If a reseller offers warranties or guarantees to end customers, such commitments:
- are their own commercial choice
- are not issued, backed or funded by Artisan Furniture
- cannot be transferred upstream
- must be honoured independently by the reseller
Artisan Furniture cannot be liable for downstream retail promises.
6. Full Legal Disclaimer of Warranties
To the fullest extent permitted by commercial and contract law:
- no express warranties are offered
- no implied warranties (merchantability, fitness, durability) apply
- consumer guarantees do not apply in B2B
- no dealer or reseller may imply a warranty on our behalf
All remedies are strictly governed by:
- Terms & Conditions
- Returns Policy
7. Final Responsible Position
- Our furniture is built from solid hardwood and is naturally long-lasting.
- We do not offer warranties because solid wood performance depends on factors outside our control.
- We do provide full return pathways for genuine issues such as manufacturing defects, transit damage and infestation.
- Resellers must not confuse “warranty” with “returns”—they are legally and operationally distinct.
This policy ensures clarity, fairness and legal consistency across all global B2B operations.
Published January 2026 | Effective from January 2026 until Superseded or Amended