Artisan Furniture
Regional3 min read

Canada Privacy Policy

Applies To: Canadian operations of Artisan Furniture, including the Canada website (artisanfurniture.ca).

(Artisan Furniture – Global Vision Direct Ltd & Affiliates)

Introduction

Artisan Furniture (“Artisan”, “we”, “our”) is committed to protecting the privacy of individuals whose personal information we process in Canada.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
We operate strictly as a B2B supplier. Our direct customers are trade partners and resellers. However, in the dropship model, we also process end-customer details strictly for delivery purposes.

Who We Are

  • Global Vision Direct Ltd (UK) trading as Artisan Furniture, with affiliated operations in Canada.
  • Global Vision Direct Private Limited (India) provides support services as an affiliated entity.
  • Ultimate Beneficial Owner (UBO): Amit Basu.
  • Roles:
    Controller of B2B customer data. Processor of end-customer data, acting on behalf of resellers.

Information We Collect

We may collect:

  • B2B Partners (our direct customers):Business contact information (name, company, title, phone, email).Login credentials (username/password, portal access logs).Financial data (billing information, payment records).Communications (emails, calls, support tickets, chat via Flo).Technical data (device/browser info, IP address, cookies).
  • End Customers (delivery recipients):
    Name, delivery address, postal code.Phone and email (for shipping notifications).Provided only by B2B clients for dropship fulfilment.

We do not collect sensitive personal information or consumer data for marketing.

How We Use Personal Information

We process personal information for:

  • Order fulfilment & shipping.
  • B2B account management (inventory portals, ArtisanFlo, ERP).
  • Payments & invoicing (via secure gateways).
  • Customer support (email, phone, live chat, AI assistant).
  • Legal & regulatory compliance.
  • Platform security & fraud prevention.
  • Analytics & service improvements (aggregated or anonymized).

We do not use end-customer details for advertising or profiling.

  • We rely onimplied consentto process personal information for the purposes outlined above (e.g., when a reseller provides an end-customer’s delivery address).
  • We rely onexpress consentwhere required (e.g., B2B marketing subscriptions, cookies/analytics).
  • You may withdraw consent at any time, subject to legal/contractual restrictions.

Disclosure of Information

We may disclose personal information to:

  • Group companies(UK parent and Indian affiliate for support).
  • Courier partners(UPS, DHL, etc.) for delivery.
  • Payment providers(PayPal, iwocaPay).
  • Cloud hosting providers(AWS, Azure).
  • Communication platforms(Twilio, SendGrid).
  • Approved developers/IT partners(for integrations).
  • Authorities or regulatorswhere legally required.

We do not sell or rent personal information.

International Transfers

  • Canadian data may be transferred to theUKandIndiafor operations.
  • Data may also be hosted on secureUS-based servers(AWS, Azure).
  • All transfers are subject to contractual and technical safeguards, including encryption, access controls, and confidentiality agreements.

Retention

  • B2B account data:kept while active + 7 years.
  • End-customer delivery data:retained only as long as required for shipping, legal, and audit obligations (generally up to 7 years).
  • Support records:up to 3 years.
  • Cookies/analytics:see Cookie Notice.

Safeguards

We apply strict measures:

  • Encryption in transit and at rest.
  • Access controls and authentication (MFA, role-based).
  • Vendor risk assessments and contracts.
  • Incident response and breach protocols.
  • Employee and contractor confidentiality obligations.

Access & Correction Rights

Under PIPEDA, individuals have the right to:

  • Accesstheir personal information.
  • Request correctionof inaccurate or incomplete information.
  • Challenge complianceby contacting us.

Requests can be submitted (see Section 12).

Children’s Privacy

Our services are intended for businesses only. We do not knowingly collect personal information from children.

Contact Us

Privacy Officer
Artisan Furniture (Global Vision Direct Ltd)
[Insert Canadian Contact or Representative Address]
Email: [Insert Privacy Email]

For unresolved issues, you may contact theOffice of the Privacy Commissioner of Canada (OPC):
https://www.priv.gc.ca/

Updates

We may revise this Privacy Policy periodically. Updates will be posted with a newEffective Date.

Document Effective by October 2025