Smart Talk
- Accessibility Statement
- API/Data Syncing 🟣⚫
- Assembly Policy
- B2B Warranty
- Base Camp âš«
- Community Charter 🟡⚫
- Content Stiudio âš«
- Content Stiudio
- Customer Services (Country Option) 🟡⚫
- Delivery & Surcharges ⚪⚫
- Dropship & On-Demand âš«
- Dropship Glossary âš«
- Dropship Program âš«
- Dropship Pros & Cons âš«
- E - Commerce 🟣⚫
- Eco Sustainability 🟢⚫
- Escalation Procedure 🟡🔴
- Fulfilment Program âš«
- GenZ Furniture âš«
- GenZ Story âš«
- Global Framework âš«
- Global Pricing
- Hybrid Whoesale Program âš«
- Interior Projects ⚪⚫
- IP Digital Assets
- Mango Wood Ageing ⚪🟢
- No RRP Policy ⚫🔵
- Packaging Returns
- Plant a Tree 🟢⚫
- Policy Incorporation Framework 🔵⚫
- Product Categorisation
- Replacement Parts Guide ⚪
- Reseller Fit Guide
- Reseller Growth 🟡⚫
- Reseller Guidance
- Reseller Invoicing âš«
- Smart Talk 🟡⚫
- Supplier Registration âš«
- Sustainability Governance
- Swatch Guidance ⚪
- Timber White ITW âš«
- Trade Programe âš«
- Virtual Assistant 🟣⚫
- Wholesale Programe âš«
- Work Framework âš«
- Account Security 🔵🔴
- B2B & B2C 🔵⚫
- Cancellation Policy 🔵🔴
- Chargeback Policy 🔵🔴
- Compliance Playbook 🔵🔴
- Content Usage Policy 🔵
- Cookie Policy 🔵
- CTPAT Statement 🔵
- Digital Products Returns Policy 🔵🔴
- Engagement Framework 🟡🔵
- Ethical AI 🟣🔵
- Methyl Bromide Dossier 🟢🔵
- Modern Slavery Policy 🟢🔵🔴
- Our Accrediation 🟢🔵
- pEPR Framework 🟢🔵
- Privacy Policy 🔵🔴
- Protecting Employees 🟢🔵
- Reseller Guidence 🟡🔵
- Reseller Restrictions 🔵🔴
- Reseller Tax Guidance 🔵
- Returns Policy 🔵🔴
- SBTi Commitment 🟢🔵
- Social & Environmental 🟢🔵
- Sustainability 🟢🔵
- Terms & Condition 🔵🔴
- Transit Impact Policy 🟢🔵
- Wholesale Returns 🔵🔴
- Wood Movement Advisory 🟢🔵
FLO Chat is evolving beyond text into voice-based conversations that mimic real human employees, enabling full-scale interaction across every aspect of Artisan Furniture’s operations. This capability ensures that partners, resellers, and customers receive not just answers, but structured guidance in real time. It transforms how businesses interact with us — making FLO an extension of our London headquarters and global offices.
Core Voice-Based Capabilities
Performance and Account Support
- In-depth discussions on underperforming accounts.
- Practical, actionable recommendations to improve ordering patterns and engagement.
- Customised insights based on account history and market trends.
Data Syncing Assistance
- Step-by-step troubleshooting for syncing platforms and integrations.
- Live explanations of sync processes across Shopify, WooCommerce, Wix, and ERP systems.
- Escalation prompts when advanced technical support is required.
General Queries & Account Overviews
- Real-time responses to day-to-day operational queries.
- Full account summaries, order history, and pending tasks explained conversationally.
- Contextual advice, not just static information.
Transatlantic Dropshipping Conversations
- End-to-end explanation of Artisan Furniture’s global dropshipping programme.
- Detailed coverage of fulfilment across:
- Australia (Melbourne fulfilment centre)
- North America (Fairview, NJ and Compton, CA in the USA; Brampton in Canada)
- United Kingdom (Ipswich, flagship centre)
- European Union (Magdeburg, Germany and Madrid, Spain)
- Breakdown of operational advantages, fulfilment timelines, and regional policies.
- Contextual comparisons between markets to help resellers optimise strategies.
Returns Policy Guidance
- Conversational explanation of returns procedures in each global region.
- Guidance on timelines, approvals, and collections.
- Escalation paths when exceptions or complex cases arise.
Programme Deep-Dives
- Comprehensive conversations covering all business models at Artisan Furniture:
- Fulfilment Programme
- Bespoke Programme
- Wholesale & Trade Accounts
- Dropshipping Programme
- Contextual discussions that mimic a business advisor, not just a chatbot.
- Flexibility to switch between topics mid-conversation, just like with a human employee.
Disclaimer
While FLO (also known as Florence) is equipped to handle chat and outbound phone conversations, there are limitations inherent to any AI-driven system:
FLO operates as a mini large language model (LLM). As such, there is a possibility of hallucinations or inaccuracies in responses.
- Some information may not be updated in real time, as knowledge banks evolve regularly.
- FLO should be treated as an assistant to your business decisions, not the final authority.
- Wherever doubt arises, resellers and partners are strongly encouraged to contact:
- Our London headquarters, or Â
- Your localised Artisan Furniture office (UK, EU, US, Canada, or Australia).
This ensures that all clarifications, particularly regarding policy, pricing, or legal matters, are confirmed by an official representative.
Published January 2026 | Effective from January 2026 until Superseded or Amended