Lorry Delivery
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1. Overview
All products are handcrafted at our community factory in Jaipur, India and then shipped to our fulfilment centres in United Kingdom, European Union (DE/ES), United States (NJ/CA), Canada, and Australia. Van delivery is a premium option we offer for large or mixed orders, enabling you to receive goods in bulk, delivered to a single address, with reduced handling and environmental impact.
2. What Van Delivery Means
- Full Truck Load (FTL) / Full Van: When your order volume and product mix justify a full vehicle (or large van/truck) load direct from one of our regional fulfilment hubs.
- Less Than Truck Load (LTL): For orders below full van capacity but still large enough to specialise for van delivery based on product mix and accessibility.
- Direct-to-door service: Goods delivered in one go, avoiding multiple parcel shipments or fragmented delivery.
3. Qualification Criteria
An order must meet all the following to qualify for van delivery:
- Order placed at trade/wholesale/dropship account level.
- Minimum order volume: Typically 25 pieces or more (or equivalent in cubic metres).
- The entire order must be delivered to one single address.
- Must be requested at the time of placing the order.
- Delivery date & time must be pre-agreed with the relevant regional logistics team.
4. Van Delivery by Region
- United Kingdom (Ipswich, Suffolk): In‑house van fleet, third‑party logistics; ability to offer FTL / LTL for large orders within UK mainland.
- EU (Magdeburg, DE and Madrid, ES): Full van or partial shipments via European road networks; DHL / local European carriers for “last mile” portions.
- United States (Fairview, NJ & Compton, CA): FTL / LTL shipments coast‑to‑coast via partner carriers; depot or door depending on access.
- Canada (Brampton, Ontario): Van delivery across provinces; local carriers used for final delivery.
- Australia (Melbourne): Van shipments covering major metropolitan zones; possible surcharge for remote/difficult access areas.
5. Additional Shipping Options & Partners
- Partner Carriers: FedEx, UPS, DHL depending on region and access.
- Local Carriers / Lorries: For door-to-door van services where local networks are more efficient.
- Combined FTL / LTL Solutions: Maximising utilisation, reducing emissions.
6. Cost & Environmental Considerations
- No additional charge for van delivery in many cases if order qualifies.
- Van deliveries reduce per-item handling, packaging waste, and redundant road miles.
- We track carbon footprint metrics from source to last mile and prefer carriers with strong carbon reduction credentials.
7. How to Request Van Delivery
- At checkout, indicate Van Delivery option.
- Provide full delivery address and product list.
- Our logistics team will assess qualification and respond.
- Once agreed, delivery date is fixed and logistics scheduled.
8. Limitations & Terms
- Orders not meeting volume/mix criteria may be refused for van delivery.
- Access limitations may require smaller vehicles or incur handling charges.
- Remote or less accessible regions may attract surcharges.
- Changes after dispatch may lead to extra charges.
- Delivery windows vary by region; often longer for cross-border.
CONTRACTUAL CROSS-REFERENCE
Applies concurrently with the applicable Regional Addendum
Published January 2026 | Effective from January 2026 until Superseded or Amended