Worldwide Deliveries
This consolidated policy merges legacy Worldwide Dropshipping Programme details with the current global operations model, including hub coverage, DDP/DDU rules, IOSS handling, sustainability commitments, and the complete DDP Limitation list.
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1) Scope & Definitions
This policy governs worldwide deliveries for Artisan Furniture B2B customers across all operating hubs. “International” refers to shipments crossing national borders from the shipping hub. “Domestic” refers to shipments within the same country as the hub. All pricing is trade-only and denominated in GBP unless otherwise stated.
2) Origin & Responsibility (Jaipur, India)
All products originate at our community-driven factory in Jaipur, India, combining multi-generational craft with responsible manufacturing.
Compliance & Assurance
- SMETA social audit (labour, H&S, ethics; zero child labour)
- B Corp alignment (governance, workers, community, environment)
- EUDR compliance (deforestation-free for EU)
- VRIKSH certification (India timber legality verification for export)
- EUTR alignment (responsible timber)
- GMP controls across finishing, polishing, packing
- Forbes-featured community model
Sustainability
- No air freight from India; consolidated ocean freight only from source
- Plastic-free packaging transition at no extra cost
- Regional hubs shorten last-mile and reduce carbon miles
3) Fulfilment Centres & Territories (No Cross-Shipping)
Shipments from regional hubs are domestic-only, except the UK flagship which ships worldwide (non-EU)
|
Hub
|
Territory Served
|
Notes
|
|---|---|---|
|
UK — Ipswich (Flagship)
|
UK + Worldwide (non-EU)
|
International hub; EU served via DE and ES hub
|
|
EU — Magdeburg, DE & Madrid, ES
|
European Union (27)
|
EU only
|
|
USA — Fairview, NJ & Compton, CA
|
United States
|
US only
|
|
Canada — Brampton, ON
|
Canada
|
Canada only
|
|
Australia — Melbourne, VIC
|
Australia
|
Australia only
|
4) Duties, Taxes, Incoterms & Billing
- DDP (Delivered Duty Paid) for international shipments from the UK hub (except where point 11 DDP limitation applies)
- EU via Magdeburg, DE and Madrid, ES: IOSS/VAT prepaid; border-free EU movement
- Domestic (US/CA/AU/UK): local duties/taxes per territory rules
- No DDU/DAP terms in normal operation (DDU applies only where DDP cannot be shown/charged per point 11)
- B2B only; no MOQ
- Currency: Billed in GBP; issuer FX applies for non-GBP cards
5) Programme Mechanics (How it Works)
- No minimum order quantity and no minimum monthly spend
- VAT for UK & EU shipments is calculated automatically at checkout
- EU duties/taxes handled under IOSS/DDP
- For international (non-EU) shipments, UK hub uses DDP by default; if a destination falls under the DDP limitation list (point 11), duties/taxes are payable at destination (DDU)
Illustrative Calculations
Examples below are illustrative and may differ by tariff code, destination rules, and courier assessments.
- EU VAT example (Malta): A bedside at £100, delivery £15 → VAT applies on £115 at Malta’s rate (e.g., 18%).
- Non-EU duty example (New York, USA): A cabinet at £200, delivery £150 → duty % applies on £350. Under standard policy this is DDP from UK; if the US were on the DDP-limitation list (it isn’t), duties/taxes would be paid at destination.
6) Delivery Scope by Region — Coverage Tables
6.1 United States — Fulfilled from Fairview, NJ & Compton, CA
Coverage: All 50 states. Free delivery to the 48 mainland states. Surcharges: Alaska & Hawaii. Note: US hub ships within the US only.
State | Capital | Coverage Notes |
Alabama | Montgomery | Mainland free delivery |
Alaska | Juneau | Surcharge applies |
Arizona | Phoenix | Mainland free delivery |
Arkansas | Little Rock | Mainland free delivery |
California | Sacramento | West Coast hub proximity (Compton) |
Colorado | Denver | Mainland free delivery |
Connecticut | Hartford | Mainland free delivery |
Delaware | Dover | Mainland free delivery |
Florida | Tallahassee | Mainland free delivery |
Georgia | Atlanta | Mainland free delivery |
Hawaii | Honolulu | Surcharge applies |
Idaho | Boise | Mainland free delivery |
Illinois | Springfield | Mainland free delivery |
Indiana | Indianapolis | Mainland free delivery |
Iowa | Des Moines | Mainland free delivery |
Kansas | Topeka | Mainland free delivery |
Kentucky | Frankfort | Mainland free delivery |
Louisiana | Baton Rouge | Mainland free delivery |
Maine | Augusta | Mainland free delivery |
Maryland | Annapolis | Mainland free delivery |
Massachusetts | Boston | Mainland free delivery |
Michigan | Lansing | Mainland free delivery |
Minnesota | Saint Paul | Mainland free delivery |
Mississippi | Jackson | Mainland free delivery |
Missouri | Jefferson City | Mainland free delivery |
Montana | Helena | Mainland free delivery |
Nebraska | Lincoln | Mainland free delivery |
Nevada | Carson City | Mainland free delivery |
New Hampshire | Concord | Mainland free delivery |
New Jersey | Trenton | East Coast hub proximity (Fairview) |
New Mexico | Santa Fe | Mainland free delivery |
New York | Albany | Mainland free delivery |
North Carolina | Raleigh | Mainland free delivery |
North Dakota | Bismarck | Mainland free delivery |
Ohio | Columbus | Mainland free delivery |
Oklahoma | Oklahoma City | Mainland free delivery |
Oregon | Salem | Mainland free delivery |
Pennsylvania | Harrisburg | Mainland free delivery |
Rhode Island | Providence | Mainland free delivery |
South Carolina | Columbia | Mainland free delivery |
South Dakota | Pierre | Mainland free delivery |
Tennessee | Nashville | Mainland free delivery |
Texas | Austin | Mainland free delivery |
Utah | Salt Lake City | Mainland free delivery |
Vermont | Montpelier | Mainland free delivery |
Virginia | Richmond | Mainland free delivery |
Washington | Olympia | Mainland free delivery |
West Virginia | Charleston | Mainland free delivery |
Wisconsin | Madison | Mainland free delivery |
Wyoming | Cheyenne | Mainland free delivery |
6.2 Canada — Fulfilled from Brampton, Ontario
Coverage: 10 provinces + 3 territories. Free delivery across provinces (standard access). Note: Ships within Canada only.
Province/Territory | Capital | Coverage Notes |
Alberta (AB) | Edmonton | Provincial coverage |
British Columbia (BC) | Victoria | Provincial coverage |
Manitoba (MB) | Winnipeg | Provincial coverage |
New Brunswick (NB) | Fredericton | Provincial coverage |
Newfoundland & Labrador (NL) | St. John’s | Provincial coverage |
Nova Scotia (NS) | Halifax | Provincial coverage |
Ontario (ON) | Toronto | Hub proximity (Brampton) |
Prince Edward Island (PE) | Charlottetown | Provincial coverage |
Quebec (QC) | Quebec City | Provincial coverage |
Saskatchewan (SK) | Regina | Provincial coverage |
Yukon (YT) | Whitehorse | Territorial coverage |
Northwest Territories (NT) | Yellowknife | Territorial coverage |
Nunavut (NU) | Iqaluit | Territorial coverage |
Remote/very remote locations may have lead‑time or cost adjustments.
6.3 Australia — Fulfilled from Melbourne
Coverage: 6 states + 2 territories. Free mainland delivery (standard access). Surcharges: Remote & island regions as applicable. Note: Ships within Australia only.
| State/Territory | Capital | Coverage Notes |
| New South Wales (NSW) | Sydney | Statewide |
| Victoria (VIC) | Melbourne | Hub location |
| Queensland (QLD) | Brisbane | Statewide |
| Western Australia (WA) | Perth | Statewide |
| South Australia (SA) | Adelaide | Statewide |
| Tasmania (TAS) | Hobart | Statewide |
| Northern Territory (NT) | Darwin | Territory |
| Australian Capital Territory (ACT) | Canberra | Territory |
6.4 EU — Fulfilled from Magdeburg, Germany and Madrid, Spain
Coverage: EU only (27 member states). IOSS/VAT prepaid; border‑free EU movement. Note: Ships within EU only.
Germany — 16 Bundesländer (Hub Country)
| State/Territory | Capital | Coverage Notes |
| Austria | Vienna | Country wide |
| Belgium | Brussels | Country wide |
| Bulgaria | Sofia | Country wide |
| Croatia | Zagreb | Country wide |
| Cyprus | Nicosia | Country wide |
| Czech Republic | Prague | Country wide |
| Denmark | Copenhagen | Country wide |
| Estonia | Tallinn | Country wide |
| Finland | Helsinki | Country wide |
| France | Paris | Country wide |
| Germany | Berlin | Hub location |
| Greece | Athens | Country wide |
| Hungary | Budapest | Country wide |
| Ireland | Dublin | Country wide |
| Italy | Rome | Country wide |
| Latvia | Riga | Country wide |
| Lithuania | Vilnius | Country wide |
| Luxembourg | Luxembourg City | Country wide |
| Malta | Valletta | Country wide |
| Netherlands | Amsterdam | Country wide |
| Poland | Warsaw | Country wide |
| Portugal | Lisbon | Country wide |
| Romania | Bucharest | Country wide |
| Slovakia | Bratislava | Country wide |
| Slovenia | Ljubljana | Country wide |
| Spain | Madrid | Hub location |
| Sweden | Stockholm | Country wide |
6.5 United Kingdom — Fulfilled from Ipswich (Flagship)
Coverage: UK mainland (domestic) and worldwide (non‑EU). International shipments are served under DDP; customs cleared prior to final mile where supported.
Country (UK) | Capital | Coverage Notes |
England | London | UK domestic |
Scotland | Edinburgh | UK domestic |
Wales | Cardiff | UK domestic |
Northern Ireland | Belfast | UK domestic |
7) Product Eligibility & Access
- Some SKUs are not eligible for international shipping due to volumetric size/weight or local regulations
- Eligibility is flagged on product pages and confirmed at checkout or order confirmation
- Access constraints (stairs, narrow lanes, special equipment) may require smaller vehicles or extra handling
8) Returns (International — Limited)
International returns are limited. Qualifying scenarios include wrong item, transit damage, infestation or manufacturing defect. Remedies include refund / discount / replacement (case‑by‑case, subject to evidence and approval).
9) Carriers & Modes
- US and Canada: UPS, FedEx + regional LTL/FTL
- EU: DHL road networks + regional EU carriers
- UK (International): DHL, pallet networks, ocean (air may be used for certain last‑mile legs only; no air from India)
- Australia: Domestic van/truck providers
- Modes: courier parcels, pallet freight, LTL, FTL, containerised wholesale
10) Sustainability & Carbon Footprint
- No air freight from India; ocean freight only from source
- Container consolidation to maximise utilisation
- Regional fulfilment to reduce cross‑border trucking
- Plastic‑free packaging at no extra cost
- Carrier selection prioritises EV fleets and cleaner fuels
11) Duty Delivery Paid (DDP) Limitation Notice
Due to system constraints and limited visibility between UK customs and some overseas border agencies, DDP may not be visible/applicable at checkout for certain destinations. For these destinations, DDU (“DDP at destination”) applies: freight shows at checkout; duties & taxes are paid by the importer/recipient to the logistics partner on delivery.
If duties/taxes are not shown at checkout, please contact us before ordering for additional visibility.
Countries where DDP does not support imports (as of September 2025)
Africa (31)
Algeria; Angola; Comoros; Djibouti; Egypt; Ethiopia; Gabon; Ghana; Guinea; Guinea‑Bissau; Ivory Coast (Côte d’Ivoire); Kenya; Lesotho; Liberia; Libya; Madagascar; Malawi; Mauritania; Mauritius; Morocco; Mozambique; Namibia; Niger; Nigeria; Senegal; Seychelles; Sierra Leone; Sudan; Tanzania; Tunisia; Uganda; Zambia; Zimbabwe; Burkina Faso.
Americas (28)
Antigua and Barbuda; Argentina; Aruba; Bahamas; Barbados; Belize; Bermuda; Brazil; Curacao (Curaçao); Dominica; Dominican Republic; Ecuador; El Salvador; Grenada; Guatemala; Guyana; Haiti; Honduras; Jamaica; Nicaragua; Panama; Paraguay; Peru; Suriname; Trinidad and Tobago; Turks and Caicos Islands; Uruguay; Venezuela; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Virgin Islands (GB); Virgin Islands (US).
Asia–Pacific (24)
Afghanistan; Azerbaijan; Bangladesh; Bhutan; Brunei Darussalam; China; Fiji; Georgia; Guam; India; Indonesia; Iran; Jordan; Kiribati; South Korea (Republic of Korea); Laos; Lebanon; Maldives; Mongolia; Nepal; Pakistan; Papua New Guinea; Philippines; Samoa; Sri Lanka; Turkmenistan; Uzbekistan; Vanuatu; Vietnam; Yemen.
Europe (6)
Albania; Bosnia and Herzegovina; Moldova; Montenegro; North Macedonia; Serbia; Ukraine.
This list is exhaustive and correct at the time of publication; it will be revised as integrations improve.
12) Appendices
Appendix A — EU Member States (27)
Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.
Appendix B — Legacy Reference: Countries Covered by Road (Zone Map)
These legacy road zones apply to EU/adjacent territories and are retained for reference. Current EU shipments originate via the DE hub.
| Austria (Z1); | Balearics (Z4); | Belgium (Z1); |
| Bulgaria (Z4); | Croatia (Z3); | Czech Republic (Z2); |
| Denmark (Z3); | Estonia (Z5); | Finland (Z3); |
| France (Z2); | France‑Corsica (Z3); | Germany (Z1); |
| Gibraltar (Z5); | Greece (Z4); | Hungary (Z2); |
| Italy (Z2); | Italy‑Sardinia/Sicily (Z4); | San Marino (Z3); |
| Latvia (Z5); | Liechtenstein (Z3); | Lithuania (Z5); |
| Luxembourg (Z1); | Monaco (Z2); | Netherlands (Z1); |
| Norway (Z4); | Poland (Z3); | Portugal (Z3); |
| Republic of Cyprus (—); | Romania (Z4); | Slovakia (Z2); |
| Slovenia (Z2); | Spain (Z2); | Sweden (Z3); |
| Switzerland (Z3). |
Appendix C — Legacy Reference: Countries Covered by Air (Zone Map)
Retained from the historical Worldwide Dropshipping page. UK hub may use air for specific lanes; no air is used from India.
| Country | Code |
| Albania | ZH |
| Algeria | ZM |
| American Samoa | ZM |
| Andorra | ZF |
| Angola | ZL |
| Anguilla | ZL |
| Antigua & Barbuda | ZL |
| Argentina | ZL |
| Armenia | ZL |
| Aruba | ZL |
| Australia | ZJ |
| Azerbaijan | ZL |
| Bahrain | ZK |
| Bangladesh | ZK |
| Barbados | ZL |
| Belarus | ZH |
| Belize | ZL |
| Benin | ZM |
| Bermuda | ZL |
| Bhutan | ZK |
| Bolivia | ZL |
| Bonaire | ZL |
| Bosnia & Herzegovina | ZH |
| Botswana | ZM |
| Brazil | ZL |
| Brunei | ZK |
| Burkina Faso | ZM |
| Burundi | ZM |
| Central African Republic | ZL |
| Cambodia | ZK |
| Cameroon | ZM |
| Canada | ZI |
| Cape Verde | ZM |
| Cayman Islands | ZL |
| Chad | ZM |
| Chile | ZL |
| China | ZJ |
| Colombia | ZL |
| Comoros | ZM |
| Congo, DR | ZM |
| Congo, Rep. | ZM |
| Cook Islands | ZM |
| Costa Rica | ZL |
| Curacao | ZL |
| Cyprus | ZH |
| Djibouti | ZM |
| Dominica | ZL |
| Dominican Republic | ZL |
| Ecuador | ZL |
| Egypt | ZK |
| El Salvador | ZL |
| Equatorial Guinea | ZM |
| Eritrea | ZM |
| Ethiopia | ZM |
| Faroe Islands | ZF |
| Fiji | ZM |
| French Polynesia | ZM |
| French Guiana | ZL |
| Gabon | ZM |
| Georgia | ZM |
| Ghana | ZM |
| Greenland | ZF |
| Grenada | ZM |
| Guadeloupe | ZL |
| Guam | ZM |
| Guatemala | ZL |
| Guinea | ZM |
| Guinea‑Bissau | ZM |
| Guyana | ZL |
| Haiti | ZL |
| Honduras | ZL |
| Hong Kong | ZJ |
| Iceland | ZG |
| Indonesia | ZJ |
| Iraq | ZJ |
| Israel | ZK |
| Ivory Coast | ZM |
| Jamaica | ZL |
| Japan | ZJ |
| Jordan | ZK |
| Kazakhstan | ZM |
| Kenya | ZM |
| South Korea | ZJ |
| Kiribati | ZL |
| Kuwait | ZK |
| Kyrgyzstan | ZM |
| Laos | ZK |
| Lebanon | ZK |
| Lesotho | ZM |
| Liberia | ZM |
| Libya | ZL |
| Macau | ZJ |
| North Macedonia | ZH |
| Madagascar | ZM |
| Madeira | ZH |
| Malawi | ZM |
| Malaysia | ZJ |
| Maldives | ZM |
| Mali | ZM |
| Malta | ZK |
| Marshall Islands | ZM |
| Martinique | ZL |
| Mauritania | ZM |
| Mauritius | ZM |
| Mexico | ZI |
| Micronesia | ZM |
| Moldova | ZH |
| Mongolia | ZM |
| Montenegro | ZH |
| Montserrat | ZL |
| Morocco | ZM |
| Mozambique | ZM |
| Namibia | ZM |
| Nepal | ZK |
| Netherlands‑Antilles | ZL |
| New Caledonia | ZM |
| New Zealand | ZJ |
| Nicaragua | ZL |
| Niger | ZM |
| Nigeria | ZM |
| Oman | ZK |
| Pakistan | ZK |
| Palau | ZM |
| Panama | ZL |
| Papua New Guinea | ZM |
| Paraguay | ZL |
| Peru | ZL |
| Philippines | ZJ |
| Portugal‑Azores | ZF |
| Qatar | ZK |
| Rwanda | ZM |
| Saint Kitts & Nevis | ZL |
| Saint Vincent & the Grenadines | ZL |
| Saudi Arabia | ZK |
| Senegal | ZM |
| Serbia | ZH |
| Seychelles | ZM |
| Sierra Leone | ZM |
| Singapore | ZJ |
| Solomon Islands | ZL |
| South Africa | ZL |
| Spain‑Canary Islands | ZH |
| Spain‑Melilla | ZH |
| Sri Lanka | ZK |
| St. Lucia | ZL |
| Sudan | ZM |
| Suriname | ZL |
| Swaziland/Eswatini | ZM |
| Syria | ZK |
| Taiwan | ZJ |
| Tajikistan | ZL |
| Tanzania | ZM |
| Thailand | ZJ |
| The Bahamas | ZL |
| The Gambia | ZM |
| Togo | ZM |
| Trinidad & Tobago | ZL |
| Tunisia | ZM |
| Turkey | ZH |
| Turks & Caicos Islands | ZL |
| Uganda | ZM |
| Ukraine | ZH |
| United Arab Emirates | ZK |
| USA | ZI |
| Uruguay | ZL |
| Uzbekistan | ZM |
| Vanuatu | ZM |
| Venezuela | ZL |
| Vietnam | ZJ |
| Virgin Islands (GB) | ZL |
| Virgin Islands (USA) | ZL |
| Yemen | ZK |
| Zambia | ZM |
| Zimbabwe | ZM |
Published January 2026 | Effective from January 2026 until Superseded or Amended