Accessibility Inclusivity Statement

Artisan Furniture is committed to ensuring that all users—including resellers, partners, suppliers, and business customers—can access our digital platforms, services, and information in a consistent and inclusive manner. As a global B2B organisation operating across the UK, EU, USA, Canada, Australia, and India, we recognise the importance of digital accessibility in supporting commercial engagement, operational efficiency, and equitable access to information.

This statement outlines our approach to accessibility across all digital properties, including our websites, customer dashboards, policy hub, SaaS platforms, and business communication channels.

Business

Product

Legal

1. Accessibility Commitment Across All Digital Platforms

We aim to ensure that users of varying abilities can navigate our digital environments effectively. This includes:

desktop and mobile websites
data-syncing applications
BaseCamp and other SaaS platforms
compliance hub and documentation portals
reseller tools and business dashboards
email and communication interfaces

Our design philosophy emphasises:

clarity of layout
consistency of navigation
readable fonts
high-contrast visual elements
screen-reader-friendly structures
scalable text
keyboard-friendly navigation
mobile-optimised responsiveness

While our systems operate primarily in a commercial B2B environment, we recognise that accessibility remains essential for all professional users.

2. Reference Alignment With Global Accessibility Standards (Where Commercially Appropriate)

Our digital teams reference widely recognised global accessibility standards, including:

WCAG 2.1 (Web Content Accessibility Guidelines)
ADA usability principles (U.S.)
EN 301 549 (EU accessibility requirements for ICT)
UK Equality Act (digital access expectations)
Accessibility Ontario / AODA (Canada)

While these standards are primarily consumer-focused, they offer helpful frameworks for ensuring inclusive design in commercial environments.

We make reasonable efforts to incorporate these principles without compromising essential B2B functionalities, operational workflows or specialist tools used by professional resellers.

3. Continuous Improvement Approach

Accessibility is a process, not a one-time action.

We regularly review:

website structure
navigation pathways
policy documents
interactive tools
digital workflows
mobile optimisation

Updates are introduced progressively, based on technical feasibility and commercial impact, ensuring that improvements support all users without interrupting core business operations.

4. Feedback, Support & Reasonable Adjustments

We welcome accessibility-related feedback from our business customers, partners, and users of our digital tools.

Requests may include:

providing documents in an alternative format
assistance with navigating dashboards
support for individuals using assistive technologies
guidance for users with visual, hearing, mobility, or cognitive accessibility needs

We will make reasonable and commercially feasible adjustments to support such requests within the scope of a B2B operating environment.

Feedback or assistance requests may be submitted through:

our customer support ticketing system
email via your regional office
your reseller dashboard
direct communication with your account manager

5. Limitations in a B2B Commercial Environment

As a B2B organisation, our digital platforms include operational tools such as:

product data feeds
API integrations
advanced dashboards
multi-region tax systems
logistics routing
commercial order management systems

These tools are designed primarily for trained business users and may not always meet full consumer accessibility requirements due to technical, security and operational limitations.

Nevertheless, we maintain a clear commitment to:

transparency
usability
readability
support for diverse business users
and responsible digital design

without compromising essential commercial functions.

6. Responsibility for Accessibility on Third-Party Platforms

Some aspects of the customer experience rely on third-party infrastructures, such as:

Shopify / WooCommerce integrations
marketplace listing tools
third-party logistics portals
hosting environments
payment gateways
external communication systems

Where accessibility features or limitations exist within such systems, we defer to the accessibility frameworks and standards of the relevant provider.

7. Ongoing Commitment & Policy Review

This Accessibility & Inclusivity Statement will be reviewed periodically to reflect:

updated global best practices
technological changes
platform upgrades
new regulatory expectations
feedback from users and partners

Artisan Furniture remains committed to building an inclusive, practical and commercially functional digital environment for all professional users.

Published January 2026 | Effective from January 2026 until Superseded or Amended